Learning & Development Specialist

Lloyd Recruitment Services Ltd; Surrey Heath; Hybrid; GBP 34,000 - 46,000; Full time

Job summary

Lloyd Recruitment Services Ltd is seeking a Learning & Development Specialist to design and deliver training, coach colleagues, and partner with operational leaders to close development gaps. The role supports a culture of continuous learning within a regulated financial services context.

You will deliver induction programmes, create practical learning materials, and monitor impact to drive improvements across stakeholders. Hybrid working is offered post-induction.

Qualifications

• Experience designing and delivering training in regulated environments is valued.
• Proven ability to facilitate engaging sessions and coaching for individuals and teams.
• Comfortable collaborating with stakeholders at various levels.
• Understanding how learning supports performance and customer outcomes.
• Familiarity with FCA-regulated environments is advantageous.

Responsibilities

• Deliver engaging training and induction programmes.
• Design practical learning materials and resources.
• Provide coaching and support to individuals and teams.
• Identify learning needs and recommend development solutions.
• Build relationships with stakeholders across the business.
• Monitor training effectiveness and use insights to drive improvements.
• Support a culture of continuous learning and development.

Skills

Training design

Facilitation

Coaching

Stakeholder management

Induction programs

Job description

Learning & Development Specialist | 12 Month Fixed Term Contract

We're pleased to be supporting a long-term client in their search for an experienced Learning & Development professional. Joining a well-established organisation, you'll play a key role in developing customer facing colleagues and supporting a culture of continuous learning.

About the Opportunity:

Working as part of a collaborative People team, you'll design and deliver training, provide coaching and work closely with operational leaders to identify development needs and improve performance.

What You'll Be Doing

• Delivering engaging training and induction programmes.
• Designing practical learning materials and resources.
• Providing coaching and support to individuals and teams.
• Identifying learning needs and recommending development solutions.
• Building strong relationships with stakeholders across the business.
• Monitoring the effectiveness of training and using insight to drive improvements.
• Supporting a culture of continuous learning and development.

About You

• Experience within regulated financial services, lending or contact centre environments would be advantageous.
• Previous experience delivering training within an FCA-regulated environment.
• Comfortable working with a range of stakeholders and building effective working relationships.
• A confident facilitator who enjoys helping people develop and perform at their best.
• An understanding of how learning and development can support both colleague performance and customer outcomes.

Why consider this opportunity?

• Genuine ownership of learning programmes that have a visible impact on both employee development and business performance.
• The chance to influence learning strategy and help shape how training is delivered across the organisation.
• A broad and varied role with exposure to stakeholders across multiple business areas.
• Opportunities to grow your expertise within a regulated financial services environment.
• A supportive culture that encourages development, collaboration and continuous improvement.
• Competitive package and flexible hybrid working arrangements following induction period.