Learning & Development Specialist

Cheval Collection Ltd; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Learning & Development Specialist to enhance training excellence across the organization. This role involves designing innovative learning strategies, delivering high-quality training, and leveraging AI technologies to foster career growth and customer service excellence. The ideal candidate will have a background in hospitality training and a passion for developing impactful learning solutions.

Qualifications

• Proven experience in training delivery within a hospitality setting.
• Experience in Training Needs Analysis and course design.
• Familiarity with AI-driven learning solutions.

Responsibilities

• Design and implement engaging learning solutions tailored to various audiences.
• Integrate AI-driven learning technologies to enhance training effectiveness.
• Conduct Training Needs Analysis to align training programs with company objectives.

Skills

Creativity

Customer Service

Communication

Time Management

Adaptability

Education

Experience in Training Delivery

Familiarity with E-learning Tools

Tools

Microsoft Office

Job description

Cheval Collection are looking for a Learning & Development Specialist to join our dynamic People & Culture team to drive training excellence across our organisation.

We are seeking a Learning & Development Specialist to drive training excellence across our organisation. In this pivotal role, you will design and implement learning strategies that empower colleagues, enhance customer service, and foster career growth. You will champion AI-driven learning solutions, innovative training methodologies, and continuous improvement to ensure our workforce remains skilled, engaged, and future-ready.

Key Responsibilities:

• Develop & Deliver Training – Design and implement engaging learning solutions tailored to various audiences and learning styles.
• Innovate & Leverage AI – Integrate AI-driven learning technologies to enhance training effectiveness and employee development.
• Assess & Evolve Learning Needs – Conduct Training Needs Analysis (TNA) to align training programs with company objectives and individual growth.
• Lead Induction & Career Development – Ensure smooth onboarding experiences and create leadership programs that support career progression.
• Enhance Customer Service Excellence – Deliver high-level customer service training to maintain outstanding hospitality standards.
• Optimize Digital Learning – Create e-learning courses using authoring tools, ensuring accessibility and engagement.
• Drive Continuous Improvement – Stay ahead of industry trends, incorporating innovative methodologies and digital learning advancements.
• Manage Stakeholder Relationships – Collaborate with leaders and subject matter experts to design impactful training programs.

What We’re Looking For:

• Proven experience in training delivery within a hospitality setting.
• Strong ability to think creatively and develop innovative learning solutions.
• Self-motivated with the initiative to drive impactful training strategies.
• Experience in Training Needs Analysis, course design, delivery, and evaluation.
• Familiarity with e-learning authoring tools and AI-driven learning solutions.
• Operational experience within a hotel or serviced apartment environment.
• Exceptional customer service skills and a commitment to high standards.
• Excellent communication and interpersonal skills, with the ability to engage and inspire colleagues.
• Strong adaptability to different learning styles and diverse audiences.
• Expertise in time management and prioritization, handling multiple training initiatives effectively.
• Advanced proficiency in Microsoft Office applications.

Are you passionate about shaping the future of learning and development? Do you thrive in a dynamic hospitality environment, bringing innovation, creativity, and a strategic mindset to training initiatives? If so, we have the perfect opportunity for you!

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered.