Learning & Development Coordinator

Express Solicitors Limited; Manchester; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Hybrid working pattern

Private medical insurance

Annual leave 23 days rising to 26 days

Birthday leave after service length

Gym on site / wellness facilities

Job summary

Express Solicitors Limited in Manchester seeks an experienced Learning & Development Coordinator to support HR-led learning activities. This role focuses on LMS administration, records management and communication across trainees, apprentices and professional routes.

The successful candidate will provide proactive, accurate administrative support, maintain systems, and respond to employee inquiries, working closely with HR and Training teams in a hybrid setup.

Qualifications

• Experience in a busy administrative or coordination role.
• Proven ability to manage multiple processes, deadlines and stakeholders.
• Strong reporting and data handling skills with high accuracy.

Responsibilities

• Coordinate LMS HR queries, access and enrolments and maintain records.
• Administer appraisal processes, trainee, apprenticeship and qualification routes.
• Produce reports and analyse data to improve HR learning and development processes.

Skills

Organisation

Communication skills

Multi‑tasking

Attention to detail

Proactive / self‑motivated

Education

GCSE Maths & English

Tools

LMS

HRIS

Microsoft Office

Job description

Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease.

We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK.

Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.

The Role

We are currently recruiting for an experienced Learning & Development Coordinator to provide high-quality administrative and operational support for HR-led learning and development activity. The role will coordinate the systems, records, communications and processes supporting our Learning Management System, appraisal cycle, trainees, apprentices and professional qualification routes.

This is an HR-focused role which will work closely with the HR and Training teams. It is not responsible for designing or delivering training programmes. The successful candidate will be a proactive and capable administrator who can take ownership of processes, maintain accurate records and provide a responsive service to employees

Responsibilities

• Manage post qualification offers for lawyers, Trainee Solicitors. Pupil Barristers, Costs Lawyers and more, adhering to SLA’s.
• Act as the first point of contact for Learning Management System (LMS) HR related queries, user access and enrolments.
• Strong understanding of LMS and other digital systems such as HR Information Systems
• Monitor mandatory training completion and issue reminders, escalating where appropriate.
• Coordinate the firm's comprehensive appraisal process, including enrolments, communications, reporting and completion tracking.
• Administer Professional Skills Course (PSC) bookings and maintain associated records.
• Support the administration of trainee, apprenticeship and qualification programmes, including application tracking and record management.
• Maintain qualification route trackers and support post-qualification offer processes.
• Provide administrative support in relation to SQE, LPC, CILEX, Bar and other professional qualification routes.
• Act as a point of contact for trainee and apprentice queries, escalating matters where appropriate.
• Coordinate study day allocations, CPD records, Qualifying Work Experience (QWE) requests and related compliance requirements.
• Track supervisor approvals and maintain records of required supervisor training.
• Produce reports, analyse data and identify opportunities to improve HR learning and development processes.
• Support the HR team with projects and additional administrative duties as required.

Person Specification

• GCSE Maths and English at Grade C or above, or international equivalent.
• Previous experience in a busy administrative or co-ordination role.
• Strong organisational skills with the ability to manage multiple processes, deadlines and stakeholders.
• High level of accuracy and attention to detail, particularly when maintaining records and checking documentation.
• Confident using Microsoft Office, particularly Excel, Word, Outlook and PowerPoint.
• Experience of producing reports, maintaining trackers and working confidently with data.
• Strong written and verbal communication skills, with a helpful and professional approach to responding to queries.
• Proactive, self-motivated and able to take ownership of routine processes through to completion.
• Able to identify when a matter should be escalated and to handle confidential or sensitive information discreetly.
• Flexible, resilient and able to prioritise effectively in a fast-paced environment.
• Previous experience within Learning & Development, HR, training administration, apprenticeships or professional qualifications is desirable.
• Experience of using an LMS and working within a regulated or professional services environment is desirable.
• Knowledge of legal qualification routes, including LPC, SQE, CILEX, Bar or Costs pathways, would be advantageous.

Salary & Hours

Salary of £15 per hour, depending on experience

Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday but will consider alternative working hours and pattern.

Hybrid Working

3/2 hybrid working pattern after probation.

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.