Learning & Development Quality Lead

Serco Group; West of England; Hybrid; GBP 48,000 - 68,000; Full time

Benefits offered by this job

Pension scheme

Large selection of internal courses

Job summary

Serco Group in the UK Defence team is seeking an L&D Quality Lead to ensure learning solutions are designed, delivered and evaluated to high standards. You will work across multiple programmes, applying DSAT methodologies and governance requirements to support operational excellence and readiness for the Armed Forces.

You will lead QA activities, analyse learner feedback, produce MI reports, and partner with SMEs and managers to drive continuous improvement across AFRS learning products and

Qualifications

• Experience in quality assurance, evaluation or continuous improvement in a learning and development environment.
• Strong analytical skills to interpret data and provide meaningful insights and recommendations.
• Experience reviewing learning solutions, training materials and documentation against defined standards.
• Excellent communication and stakeholder management skills across diverse teams.
• Knowledge of Defence/regulated environments would be advantageous.
• Qualification in CIPD, LPI or related discipline desirable.

Responsibilities

• Lead quality assurance activities across AFRS learning programmes and workstreams.
• Ensure learning solutions align with DSAT methodology, governance requirements and contractual obligations.
• Review learning products, training documentation and supporting materials to maintain high-quality standards.
• Establish and implement QA frameworks, evaluation methodologies and continuous improvement processes.
• Analyse learner feedback, assessment results and performance data to identify trends and improvements.
• Produce reports, dashboards and management information to support evidence-based decisions.
• Collaborate with Learning and Development Managers, Course Designers, Content Creators, SMEs and stakeholders to improve learning effectiveness.
• Support audits, governance reviews, readiness activities and learning assurance processes across the programme.

Skills

Quality assurance

Data analysis

Stakeholder management

L&D experience

Education

L&D accreditation

Job description

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Schedule: Full-time, 9 month fixed term contract.

Ready to impact a better future?

As an L&D Quality Lead in our UK and Europe Defence team, you'll play a key role in ensuring learning solutions are designed, developed, delivered and evaluated to the highest standards. Working across multiple learning programmes and mobilisation workstreams, you'll help create impactful solutions that support operational excellence and deliver positive outcomes for our customers.

Our work touches lives, and this role has a direct impact on the quality of learning experienced across the Armed Forces Recruitment Service (AFRS). By driving continuous improvement, maintaining quality standards and ensuring learning remains aligned to operational needs, you'll help create a positive impact on communities while supporting future workforce capability and readiness.

What you’ll do as a L&D Quality Lead

• Lead quality assurance activities across AFRS learning programmes and workstreams.
• Ensure learning solutions align with Defence Systems Approach to Training (DSAT) methodology, governance requirements and contractual obligations.
• Review learning products, training documentation and supporting materials to maintain high-quality standards.
• Establish and implement quality assurance frameworks, evaluation methodologies and continuous improvement processes.
• Analyse learner feedback, assessment results and performance data to identify trends and improvement opportunities.
• Produce reports, dashboards and management information that support evidence-based decision making.
• Work closely with Learning and Development Managers, Course Designers, Content Creators, Subject Matter Experts and stakeholders to improve learning effectiveness and learner experience.
• Support audits, governance reviews, readiness activities and learning assurance processes across the programme.

Does this sound like you?

• Experience within quality assurance, evaluation or continuous improvement in a learning and development environment.
• Strong analytical skills with the ability to interpret data and provide meaningful insights and recommendations.
• Experience reviewing learning solutions, training materials and documentation against defined standards.
• Excellent communication and stakeholder management skills, with the ability to build trust and influence across diverse teams.
• Comfortable managing multiple priorities while maintaining attention to detail and quality.
• Knowledge of the Defence Learning Environment (DLE), Defence, Government or regulated environments would be advantageous.
• A qualification or accreditation in Learning and Development, Quality Assurance, Continuous Improvement, Chartered Institute of Personnel and Development (CIPD), Learning and Performance Institute (LPI), or a related discipline is desirable.
• Knowledge and practical experience of Defence Systems Approach to Training (DSAT) methodology is desirable

What we offer

• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through 'Ban the Box' pledge (some roles may have security exemptions).