Learning and Development Coordinator

Helping Hands Home Care; Alcester; Hybrid; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Company pension scheme

Employee Assistance Programme

Blue Light Card membership

Refer a Friend scheme

Learning and development opportunities

Career progression

Job summary

Helping Hands is seeking a Learning and Development Coordinator in Alcester to manage learning programmes, support apprenticeships, and streamline learning systems with the People Team. You’ll be the go-to for enquiries, reports, and continuous program improvements.

The role offers hybrid working and a clear path for developing colleagues within one of the UK's leading home care providers. Strong IT and communication skills are essential.

Qualifications

• Experience coordinating learning, development, HR or people-related programmes.
• Excellent organisational skills with ability to multitask.
• Strong IT skills: Word, Excel and PowerPoint; data reporting experience.

Responsibilities

• Coordinate learning events, workshops and webinars across the business.
• Provide first-line support for learning, development and apprenticeship enquiries.
• Administer and maintain the LMS; implement system updates and user support.
• Produce reports to monitor compliance and measure learning effectiveness.
• Support apprenticeship programmes with providers and DAS administration.
• Build relationships with stakeholders and learning partners.
• Identify opportunities to improve learning processes and colleague experience.

Skills

Organisational skills

Communication

Customer service

Data reporting

Tools

Microsoft Word

Excel

PowerPoint

Learning Management System (LMS)

Job description

Description

At Helping Hands, we've been supporting people to live independently in the place they love for over 35 years. Everything we do is built on kindness – and that extends to our colleagues too.

Department: Learning And Development

Location: Alcester

Compensation: £29,000 - £30,000 / year

Description

At Helping Hands, we've been supporting people to live independently in the place they love for over 35 years. Everything we do is built on kindness – and that extends to our colleagues too.

About the role

As our Learning and Development Coordinator, you'll help ensure our learning programmes run smoothly, our apprenticeship schemes are well managed and our learning systems provide a great experience for colleagues.

Working closely with the Learning and Development Manager and wider People Team, you'll coordinate learning activities, support colleagues with learning enquiries, administer our Learning Management System (LMS) and help us continuously improve how we develop our people.

No two days are the same, making this an ideal role for someone who enjoys variety, problem-solving and delivering excellent customer service.

Key Responsibilities

• Coordinating learning events, workshops and webinars across the business.
• Providing first-line support for learning, development and apprenticeship enquiries.
• Managing and maintaining our Learning Management System (LMS), including system updates, testing and user support.
• Producing reports to monitor compliance and measure the effectiveness of learning programmes.
• Supporting apprenticeship programmes, including working with training providers and administering the Digital Apprenticeship Service (DAS).
• Building positive relationships with internal stakeholders and external learning partners.
• Identifying opportunities to improve learning processes, systems and colleague experience.
• Providing administrative support to ensure learning initiatives are delivered efficiently.

What you’ll bring

You'll be an organised and proactive administrator who enjoys supporting others and delivering an excellent service. You'll have strong attention to detail, be confident using systems and data, and enjoy working collaboratively across different teams.

You'll also have:

• Experience coordinating learning, development, HR or people-related programmes.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong IT skills, including Microsoft Word, Excel and PowerPoint.
• Excellent communication and customer service skills.
• Experience producing reports and working with business systems.

It would be great if you also have:

• Experience of Learning Management Systems (LMS).
• Experience supporting apprenticeship programmes.
• Knowledge of the health and social care sector.
• An understanding of competency-based learning or regulatory training requirements.

Why Helping Hands?

At Helping Hands, we're passionate about supporting our colleagues to build rewarding careers. When you join us, you'll become part of a supportive team where your ideas are valued and your development matters.

• 25 days annual leave, increasing to 27 days with length of service, plus bank holidays.
• Hybrid working.
• Company pension scheme.
• Employee Assistance Programme.
• Blue Light Card membership.
• Refer a Friend scheme.
• Access to excellent learning and development opportunities.
• Career progression within one of the UK's leading home care providers.

If you're passionate about helping people grow and want to play a key role in developing colleagues across our organisation, we'd love to hear from you.