Learning Academy Assistant — Induction & Development

MARKS&SPENCER; England; On-site; GBP 18,000 - 24,000; Full time

Job summary

MARKS&SPENCER is seeking a Learning Assistant to support the Regional People Manager and Regional Learning Partner in delivering an outstanding academy learning service at all levels. You will plan, coordinate and deliver inductions across the academy and hubs, ensure facilities are well maintained, and provide an excellent learning experience for colleagues and visitors.

The role requires strong digital skills, familiarity with customer shopping channels, and the ability to work across regional

Qualifications

• Digitally confident with Microsoft Teams, Word, PowerPoint and Excel.
• Comprehensive knowledge of customer shopping channels.
• Good level of product knowledge and services across the store.
• Up to date knowledge of the commercial operation and brilliant basics.
• Good level of digital capability and use of digital tools and applications.
• Adapting to change.
• Ability to learn new ways of working quickly and deliver relevant information.
• Able to confidently deliver information in a public forum and ensure attendees' understanding.

Responsibilities

• Develop remarkable people.
• Support coordination of all development programmes including employability schemes for customer assistants.
• Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs.
• Ensure all regional learning hubs and the academy facilities are maintained to a high standard.
• Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times.
• Offer exceptional levels of service to all colleagues and visitors across the academy.
• Delivering regional buddy upskilling where required.
• Deliver upskilling to Induction facilitators in standalone hubs where required.
• Listen and act on colleague feedback to make this a great place to work , with the support of BIG.
• 100% accurate execution.
• Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy.
• Build key stakeholder relationships across Centre of Expertise, externally and Region.
• Utilise digital tools to manage academy learning capacity.
• Drive high performance.
• Act as subject matter expert for onboarding and My Welcome.
• Support the delivery and completion of Compliance Learning across the region.
• Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement.

Skills

Digitally confident

Microsoft Teams

Microsoft Excel

Public speaking

Customer service

Tools

PowerPoint

Word

Excel

Job description

MARKS&SPENCER is seeking a Learning Assistant to support the Regional People Manager and Regional Learning Partner in delivering an outstanding academy learning service at all levels. You will plan, coordinate and deliver inductions across the academy and hubs, ensure facilities are well maintained, and provide an excellent learning experience for colleagues and visitors.

The role requires strong digital skills, familiarity with customer shopping channels, and the ability to work across regional