Learner Coach

Itec Skills and Employment; Swansea; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

30 days annual leave

Health care scheme

35-hour work week

Retail and gym discounts

Profit-sharing scheme

Life insurance

Employee of the month

Length of service recognition

Job summary

Itec Skills and Employment in Swansea is seeking a Learning Coach to support learners on the JGW+ journey, delivering structured interventions that drive positive, sustained outcomes. You will manage a caseload, oversee wellbeing, identify personal support needs, handle safeguarding matters, and coordinate inductions and paperwork to ensure clear understanding of provision.

Experience with vulnerable learners and a driving licence are required; the role offers an employee-owned culture and

Qualifications

• Experience of working with vulnerable learners.
• Experience of working with unemployed young people.
• Learning Coach L4 Qualification or willing to work towards.
• Safeguarding and Prevent experience.
• Good interpersonal skills.
• Ability to engage with young learners to motivate and inspire them to overcome barriers and achieve goals.

Responsibilities

• Pastoral care and wellbeing support for all learners.
• Caseload management with regular reviews with line manager.
• Identification of learner personal support needs.
• Be the point of contact for safeguarding issues and referrals.
• Maintain relationships with Careers Wales to support referrals to traineeships.
• Conduct learner interviews and inductions, manage documentation and provide structured induction.
• Review paperwork to identify additional learning needs and notify relevant departments.

Skills

Interpersonal skills

Safeguarding experience

Experience with vulnerable learners

Experience with unemployed youngpeople

Driving licence

Education

Learning Coach L4 Qualification

IAG Qualification level 3

Job description

Contract: Full-time, Maternity cover for 12 months

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

To provide end to end structured support and guidance to all Learners, ensuring the attainment of positive sustained outcomes by providing a variety of interventions throughout their journey on JGW+.

Your Impact

• Responsible for the pastoral care and wellbeing support of all learners.
• Accountable for effective management of a caseload of learners. Actively taking part in frequent caseload reviews to discuss all learners with line manager
• Responsible for the identification of learner personal support needs
• Responsible for being point of contact for all safeguarding issues, updating My Concern in a timely manner, making external safeguarding referrals as required and complying with the Company’s safeguarding policies and procedures.
• Responsible for maintaining and growing the relationship with Careers Wales (CW) to support referrals on to traineeship programmes.
• Responsible for conducting learner interviews and inductions including, meeting and greeting all learners, completing and checking all relevant documentation, delivering structured induction session and making sure all learners have a clear understanding of the provision and programme.
• Accountable for reviewing all relevant paperwork identifying any additional learning needs, for example childcare, 1-2-1, counselling and notify relevant departments, ensuring accurate records are recorded within the learner file.

What are we looking for?

• Experience of working with vulnerable learners
• Experience of working with unemployed young people
• Learning Coach L4 Qualification or willing to working towards
• Safeguarding and Prevent experience
• Good interpersonal skills
• Ability to engage with young learners to motivate and inspire them to overcome barriers and achieve goals.

  Desirable

• Social work or youth worker experience or qualifications
• IAG Qualification level 3 as a minimum or working towards
• Full clean driving license with use of vehicle.

What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, a 35-hour work week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.