Leakage Operations & Data Coordinator

South West Water; Exeter; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Cycle to Work scheme

Free car parking at most sites

Employee Assistance Programme

Pension scheme

Staff discounts

Job summary

South West Water is recruiting a Customer Leakage Administrator for a full-time, 9 month contract based in Exeter, Devon or Cornwall. The role offers a competitive salary and a range of excellent company benefits & rewards.

You will monitor leakage workflows, coordinate with field teams, manage administration tasks, and ensure timely reporting while maintaining SLAs. This position requires strong organisation, attention to detail, and collaboration with internal teams.

Qualifications

• 5 GCSEs at grades A-C or equivalent including Maths and English.
• NVQ level 3 (or equivalent) in Business Administration.
• Proven experience of working in a busy office environment.
• Proven track record of working to deadlines.
• Willingness to travel to different sites within the area.

Responsibilities

• Monitor Leakage Inboxes and workflow queues and assist in dealing with customer contacts when appropriate.
• Deal with telephone enquires where appropriate.
• Maintain effective communication with the area leakage team including maintaining work schedules for DMA’s, organising venues for meetings and organising catering when required.
• Work with the Leakage Admin Team Supervisor to support the customer leakage workflow, planning for Leakage Field teams and creating cases, maintaining accurate reports and ensuring SLAs are met, and ensuring all case histories are maintained and kept up to date.
• Follow up with key service providers to ensure levels of service to the Field based Leakage Delivery Team is effective.
• Deal with field, depot and leakage administration requests including ordering materials and consumables, post.
• Take minutes of meetings as and when required.
• Complete data entry for work programming, reporting and performance management using Company software.
• Maintain diary for team including reporting on Field Teams leave, standby, sickness, training and meetings.
• Maintain and manage area issues including Stationary, Equipment registers and Purchase Orders.
• Raise purchase and work orders for suppliers and enter receipts for deliveries.
• Run routine and ad hoc reports as directed by area Management Team and distribute as required.

Skills

Communication skills

Organisation

Deadline-driven

ICT skills

Teamwork

Willingness to travel

Education

GCSEs A-C including Maths and English

NVQ Level 3 in Business Administration

Tools

ICT systems

Job description

South West Water is recruiting a Customer Leakage Administrator for a full-time, 9 month contract based in Exeter, Devon or Cornwall. The role offers a competitive salary and a range of excellent company benefits & rewards.

You will monitor leakage workflows, coordinate with field teams, manage administration tasks, and ensure timely reporting while maintaining SLAs. This position requires strong organisation, attention to detail, and collaboration with internal teams.