Customer Leakage Administrator (9 month Contract)

South West Water; Exeter; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Cycle to Work scheme

Free car parking at most sites

Employee Assistance Programme

Pension scheme

Staff discounts

Job summary

South West Water is recruiting a Customer Leakage Administrator for a full-time, 9 month contract based in Exeter, Devon or Cornwall. The role offers a competitive salary and a range of excellent company benefits & rewards.

You will monitor leakage workflows, coordinate with field teams, manage administration tasks, and ensure timely reporting while maintaining SLAs. This position requires strong organisation, attention to detail, and collaboration with internal teams.

Qualifications

• 5 GCSEs at grades A-C or equivalent including Maths and English.
• NVQ level 3 (or equivalent) in Business Administration.
• Proven experience of working in a busy office environment.
• Proven track record of working to deadlines.
• Willingness to travel to different sites within the area.

Responsibilities

• Monitor Leakage Inboxes and workflow queues and assist in dealing with customer contacts when appropriate.
• Deal with telephone enquires where appropriate.
• Maintain effective communication with the area leakage team including maintaining work schedules for DMA’s, organising venues for meetings and organising catering when required.
• Work with the Leakage Admin Team Supervisor to support the customer leakage workflow, planning for Leakage Field teams and creating cases, maintaining accurate reports and ensuring SLAs are met, and ensuring all case histories are maintained and kept up to date.
• Follow up with key service providers to ensure levels of service to the Field based Leakage Delivery Team is effective.
• Deal with field, depot and leakage administration requests including ordering materials and consumables, post.
• Take minutes of meetings as and when required.
• Complete data entry for work programming, reporting and performance management using Company software.
• Maintain diary for team including reporting on Field Teams leave, standby, sickness, training and meetings.
• Maintain and manage area issues including Stationary, Equipment registers and Purchase Orders.
• Raise purchase and work orders for suppliers and enter receipts for deliveries.
• Run routine and ad hoc reports as directed by area Management Team and distribute as required.

Skills

Communication skills

Organisation

Deadline-driven

ICT skills

Teamwork

Willingness to travel

Education

GCSEs A-C including Maths and English

NVQ Level 3 in Business Administration

Tools

ICT systems

Job description

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.

About The Role

We currently have a fantastic opportunity available for a Customer Leakage Administrator to join our team based in Exeter, Devon or Cornwall. You will join us on a full-time, 9 month contract, and in return, you will receive a competitive salary plus a range of excellent company benefits + rewards.

What You’ll Be Doing

• Monitor Leakage Inboxes and workflow queues and assist in dealing with customer contacts when appropriate.
• Deal with telephone enquires where appropriate.
• Maintain effective communication with the area leakage team including maintaining work schedules for DMA’s, organising venues for meetings and organising catering when required.
• Work with the Leakage Admin Team Supervisor to support the customer leakage workflow, planning for Leakage Field teams and creating cases, maintaining accurate reports and ensuring SLAs are met, and ensuring all case histories are maintained and kept up to date.
• Follow up with key service providers (internal and external) to ensure levels of service to the Field based Leakage Delivery Team is effective.
• Deal with field, depot and leakage administration requests including ordering materials and consumables, post.
• Take minutes of meetings as and when required. Meetings may be at various venues across the area and there will be occasional requirement to travel to other sites within the area.
• Complete data entry for work programming, reporting and performance management using Company software.
• Maintain diary for team including reporting on Field Teams leave, standby, sickness, training and meetings.
• Maintain and manage area issues including Stationary, Equipment registers and Purchase Orders.
• Raise purchase and work orders for suppliers, Partners and enter receipts for deliveries.
• Run routine and ad hoc reports as directed by area Management Team and distribute as required.

What We’re Looking For

• 5 GCSEs at grades A-C or equivalent including Maths and English
• NVQ level 3 (or equivalent) in Business Administration
• Proven experience of working in a busy office environment
• Proven track record of working to deadlines
• Previous experience working on own initiative and / or working as part of team
• Good organisational skills, self-motivation and the ability to prioritise workload
• Excellent communication skills, both oral and written, with an exceptional telephone manner
• Good, solid clerical skills including knowledge / experience of computerised file management/ICT skills
• Ability to be an effective and flexible member of a small team
• Willingness to learn new tasks and take on new challenges.
• Willingness to complete occasional travel to different sites within the operational area to support the delivery of duties

What’s In It For You?

Benefits

At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:

• Generous holiday allowance plus bank holidays
• Buy or sell annual leave to offer you extra flexibility
• Cycle to Work scheme
• We offer free car parking at most of our sites
• Invest in Pennon Group plc through our employee share schemes
• We support our people by offering a free, confidential Employee Assistance Programme
• Look after your wellbeing with our Champion Health support platform
• A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
• A discretionary Bonus
• Competitive Contributory Pension
• And plenty more!

Closing Date: 29th Sept 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid

Build trust and be trusted. Be the one we all look to and can depend on.

Be You

We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future

Embrace change. Drive Progress. Own the challenge.