Leakage Reduction Team Leader - Water Network

South West Water Limited; United Kingdom; Remote; GBP 42,000 - 65,000; Full time

Benefits offered by this job

23 days holiday + bank holidays

Competitive pension

Life assurance

Sharesave scheme

Wellbeing resources

Employee discounts

Cycle to Work

Learning and development

Standby allowance

Job summary

South West Water Limited is seeking a Leakage Team Manager to lead leakage technicians and contractors in reducing water loss across the distribution network. You will manage performance, safety, and training while coordinating with analysts to optimise detection activities.

You will also plan deployments, review competencies, and contribute to continuous improvement in leakage management and standby rota participation, supporting our long-term strategy.

Qualifications

• Proven experience leading and developing high-performing operational teams.
• Ability to drive performance improvements and manage challenging conversations when required.
• Strong coaching, mentoring and people development skills.
• Experience setting clear objectives, measuring performance and providing constructive feedback.
• Excellent organisational and planning abilities.
• Strong stakeholder management and collaboration skills.
• Full UK Driving Licence.
• Ability to participate in an operational standby rota.

Responsibilities

• Leading a team of leakage technicians and specialist contractors to achieve leakage reduction targets.
• Ensuring health, safety and environmental standards are upheld at all times.
• Managing the deployment of leakage detection resources to maximise efficiency and performance.
• Working closely with Leakage Process Analysts to coordinate acoustic logging and leak detection activities.
• Conducting regular competency and performance reviews for leakage technicians.
• Providing structured training, coaching and mentoring both in the office and on site.
• Collaborating with Network Services Managers, Planners and Schedulers to support operational priorities.
• Managing employee matters including annual leave, absence, performance and disciplinary processes.
• Identifying opportunities for pressure management and network investment to improve leakage performance.
• Promoting a culture of continuous improvement and encouraging investigation of unaccounted-for water beyond traditional leak detection methods.
• Participating in the Operations Duty Functional Manager standby rota.

Skills

Leadership

Performance improvement

Coaching & mentoring

Stakeholder management

Organisational planning

People development

Standby rota

Job description

South West Water Limited is seeking a Leakage Team Manager to lead leakage technicians and contractors in reducing water loss across the distribution network. You will manage performance, safety, and training while coordinating with analysts to optimise detection activities.

You will also plan deployments, review competencies, and contribute to continuous improvement in leakage management and standby rota participation, supporting our long-term strategy.