Leading Officer

Wilson James; Ashford; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Cycle to work scheme

Life assurance

Online GP access

Employee discounts

Job summary

Wilson James is seeking a proactive Leading Officer to supervise the security control room and team at Sunbury-on-Thames. You will monitor CCTV and access control, patrol the site, respond to incidents, and maintain high standards of safety and service.

The role is permanent, 42 hours per week (4 on, 4 off) with day and night shifts. A valid SIA licence and CCTV licence are essential, along with security operations experience.

Qualifications

• Valid SIA Licence (Security Guarding, Door Supervision or equivalent as required for the role).
• Valid CCTV Licence.
• Experience in security operations or control room.
• Experience operating CCTV and access control systems.
• Strong communication skills and ability to build relationships.
• Remains calm and makes effective decisions during incidents.
• Good observational skills and reporting of risks.
• Reliable, professional and committed to safety and service.

Responsibilities

• Supervise day-to-day operations of the security control room and team resources.
• Monitor and operate CCTV, access control, and reception security systems.
• Conduct regular security patrols and inspections across the site.
• Control site access and prevent unauthorised entry.
• Respond promptly to security incidents, alarms and emergencies.
• Investigate and report security breaches and defects.
• Maintain accurate records and communicate incidents to management and emergency services.
• Provide a professional, courteous, customer-focused service at all times.

Skills

SIA Licence

CCTV Licence

Security ops experience

CCTV systems

Communication skills

Decision making

Observation skills

Reliability

Job description

Leading Officer

Permanent
Location: Sunbury-on-Thames
Hours: Full time, 42 hours a week, 4 on, 4 off, days 07:00 - 19:00 and nights 19:00 - 07:00
Pay: £17.42 ph

Join Our Team as a Leading Officer!

We are looking for a professional and proactive Leading Officer to join our security team. You will play a key role in maintaining a safe and secure environment, supervising security operations, responding to incidents, and delivering excellent customer service to staff, visitors, and contractors.

About the Role

• Supervise the day-to-day operation of the security control room and security team resources.
• Monitor and operate CCTV, access control, and reception security systems.
• Conduct regular security patrols and inspections across the site.
• Control site access and prevent unauthorised entry to the premises.
• Respond promptly and effectively to security incidents, alarms, and emergencies.
• Investigate and report security breaches, suspicious activity, and site defects.
• Maintain accurate records and communicate incidents to management and emergency services when required.
• Deliver a professional, courteous, and customer-focused service at all times.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Valid SIA Licence (Security Guarding, Door Supervision or equivalent as required for the role).
• Valid CCTV Licence.
• Previous experience within a security operation or control room environment.
• Experience operating CCTV and access control systems.
• Strong communication skills with the ability to build positive relationships with colleagues, customers, and visitors.
• Ability to remain calm, alert, and make effective decisions during incidents and emergencies.
• Good observational skills with the ability to identify and report risks and security concerns.
• Reliable, professional, and committed to maintaining high standards of safety and customer service.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.