Lead Worker

Trident Group; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Trident Group is seeking a Lead Worker / Support Worker in Birmingham to provide early, person-centred support for adults and childless couples with complex needs across homes and community settings.

You will deliver flexible, strength-based services, manage caseloads, conduct needs and risk assessments, and work with partner agencies to secure appropriate services and support. DBS checks apply.

Qualifications

• Experience in working with vulnerable adults is desirable.
• Strong communication and engagement skills are essential.
• Ability to manage a diverse caseload and work independently.
• Good IT skills to maintain records and generate reports.

Responsibilities

• Provide strength-based, flexible support to adults and couples with complex needs.
• Manage an active caseload and keep up-to-date records in In-form.
• Carry out needs and risk assessments per eligibility criteria.
• Adjust support frequency and intensity as tenancy or needs change.
• Ensure client involvement in setting goals and decisions about support.
• Act as a navigator to connect clients to health and community services and reduce barriers.
• Collaborate with housing, welfare, health, and substance misuse services to access resources.

Skills

Communication skills

Caseload management

Independent working

IT literacy

Education

Health/social care qualification

Tools

In-form database

Job description

Job Role - Lead Worker / Support Worker

Location - Birmingham

Contracted Hours - Position 1 : 15 hrs. per week

Position 2: 37.5 hrs per week

Interview dates - 5th and 10th November 2026

About the role

Provide early, person-centred, and targeted support to enhance the recovery, independence, and resilience of single adults and childless couples experiencing multiple and complex vulnerabilities, delivering community-based support across the city in individuals' homes, supported accommodation, and other community settings of their choice.

Key Responsibilities

• To ensure that the service operates in a strength-based way, taking a flexible and psychologically informed approach to support.
• Manage an active caseload of clients, keeping effective and up to date records and monitoring outcomes through our In-form database system.
• Undertake effective needs and risk assessments with people referred to the service in accordance with the service's eligibility criteria.
• Deliver a flexible service, increasing or reducing the frequency and intensity of support as required and re-introduce support to dormant cases should any tenancy or support issues arise.
• To ensure that clients are provided with choice and meaningful involvement in decisions about how they receive support, and in identifying and setting goals as agreed with them.
• Work proactively to reduce barriers and support clients in accessing ongoing health, mental health, substance use, and other community services, acting as a community navigator to connect them with local support networks and activities that promote wellbeing and reduce social isolation.
• Work collaboratively with key agencies, including housing, DWP, health, and substance misuse services, acting as an advocate to overcome barriers, coordinate support, and facilitate timely access to appropriate services and resources.

About You

• Experience of supporting vulnerable adults with multiple and complex needs is desirable but not essential.
• Excellent communication, engagement, and relationship-building skills.
• Ability to manage a diverse caseload, prioritise competing demands, and work independently across community settings.
• Confident using IT systems to maintain accurate records, monitor outcomes, and produce reports when required.
• A relevant qualification in health, social care, housing, or a related field is desirable but not essential.
• Good understanding of the challenges faced by people experiencing homelessness, poor mental health, substance misuse, social isolation, or other vulnerabilities.
• Knowledge of safeguarding principles and relevant legislation relating to vulnerable adults.
• Ability to work collaboratively with partner agencies and advocate on behalf of clients to overcome barriers and improve access to services.
• Commitment to promoting independence, recovery, resilience, and person-centred support.

Why join us?

Since 1962, Trident has a long and proud history as a unique provider in the West Midlands.

We deliver core general needs housing as well as specialist Care and Support service.

Our services range from access to affordable homes to specialist supported housing, homeless hostels and new-build shared ownership properties.

We help those who have additional care needs. That includes managing homelessness; working with people living with disabilities and mental health issues; and those subject to domestic abuse.

We have been providing support for more than 60 years. We now have one of the highest proportions of supported accommodation among social housing providers.

At Trident Group, you'll have the opportunity to make a real difference to both our colleagues and the communities we serve.

We are committed to equality, diversity and inclusion

We welcome applications from candidates of all backgrounds and are proud to be an inclusive employer. We are committed to creating a workplace where everyone feels valued, respected and able to be their authentic selves. Reasonable adjustments are available throughout the recruitment process and employment journey.

Applying

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

Recruitment Agencies:

We do not accept unsolicited CVs or candidate submissions from recruitment agencies. Any CV, profile, or candidate details sent to any employee or mailbox without a pre-agreed, signed Terms of Business agreement with our recruitment team will be deemed a direct application. We reserve the right to contact and hire those candidates directly without any obligation to pay an agency fee or commission.