Outreach Workers

Trident Group; Birmingham; On-site; GBP 28,000 - 34,000; Full time

Job summary

Trident Group is seeking Lead Rough Sleepers Outreach Workers in Birmingham. You will engage individuals rough sleeping or at risk of rough sleeping, providing housing solutions, support, and pathways away from homelessness.

Experience with homelessness, strong communication, and ability to work independently are essential. The role involves extensive street outreach, collaboration with partner agencies, and maintaining compliant records.

Qualifications

• Experience working with single homeless people or rough sleepers.
• Ability to assess needs and support access to housing, services, and health.
• Strong communication and people skills; professional interpersonal interactions.

Responsibilities

• Conduct street outreach across Birmingham to engage rough sleepers.
• Build positive relationships with clients and partner agencies.
• Assess needs and support access to housing, health and services.
• Maintain accurate and compliant case records.
• Work across locations and shift patterns, including SWEP and counts.
• Promote person-centred approaches for sustainable outcomes.
• Drive outreach vehicles as required.

Skills

Outreach

Client engagement

Microsoft Office

Communication

Tools

Microsoft Office

Job description

If you are passionate about supporting people experiencing homelessness and want to play a key role in helping individuals move away from rough sleeping and towards sustainable housing solutions, we'd love to hear from you.

Interviews to take place on 16 and 17 November 2026

About the Role

We are seeking passionate and dedicated Lead Rough Sleepers Outreach Workers to join our award‑winning outreach team. This is an opportunity to make a genuine difference to the lives of some of Birmingham's most vulnerable residents by providing housing solutions, support, and pathways away from rough sleeping.

You will work directly with individuals who are rough sleeping or at risk of rough sleeping across Birmingham, undertaking extensive outreach on foot and by vehicle in all weather conditions. The role requires a proactive and compassionate approach, working collaboratively with statutory and voluntary sector partners to achieve positive outcomes for clients.

This is a dynamic and rewarding role suited to someone who thrives in a fast‑paced environment and is committed to reducing rough sleeping and homelessness.

Key Responsibilities

• Conduct street outreach across Birmingham to identify and engage with people rough sleeping.
• Build positive, professional relationships with clients and partner agencies.
• Assess needs and support individuals to access housing, health, and support services.
• Maintain accurate, timely, and compliant records.
• Work flexibly across multiple locations and shift patterns.
• Support service delivery during severe weather emergency provision (SWEP) and rough sleeper counts.
• Promote person‑centred approaches that enable sustainable positive outcomes.

Shifts: Monday‑Sunday, working on a Rota basis with flexibility required during Counts and SWEP:

• 6:00am - 2:00pm
• 6:00pm - 2:00am

Full UK driving licence is essential. Applicants must be willing to drive outreach vehicles.

About You

You will have a good understanding of the causes, challenges, and solutions associated with rough sleeping and homelessness. You will be passionate about supporting vulnerable people and motivated by the opportunity to create lasting change.

We are looking for someone who has:

• Experience working with single homeless people and individuals with varying support needs.
• Knowledge of housing and resettlement pathways that help reduce rough sleeping.
• The ability to work independently, using initiative and sound judgement.
• Experience working within a busy and demanding environment.
• Experience maintaining accurate and compliant records.
• Good working knowledge of Microsoft Office applications.
• A full UK driving licence and willingness to drive outreach vehicles.

Skills and Competencies

Communication

• Communicates effectively verbally, in writing, and through professional interpersonal interactions.
• Adapts communication style to meet the needs of different audiences.
• Builds trust and rapport with customers, colleagues, and stakeholders.

Team Working

• Understands that delivering excellent customer outcomes is a collective effort.
• Builds positive working relationships across teams and partner organisation's.
• Recognises and values the contribution of other departments and services.

Time Management

• Plans and prioritises workloads effectively.
• Manages multiple demands and competing priorities.
• Consistently follows through on commitments and deadlines.

Integrity

• Maintains confidentiality and professionalism at all times.
• Demonstrates honesty, accountability, and respect in all interactions

.

Impact and Influence

• Leads by example through positive behaviours and actions.
• Listens actively and seeks to understand different perspectives.
• Encourages engagement and collaboration.

Problem Solving

• Uses initiative to resolve challenges and identify practical solutions.
• Makes effective use of available resources to achieve outcomes.

Why join us?

Since 1962, Trident has a long and proud history as a unique provider in the West Midlands.

We deliver core general needs housing as well as specialist Care and Support service.

Our services range from access to affordable homes to specialist supported housing, homeless hostels and new‑build shared ownership properties.

We help those who have additional care needs. That includes managing homelessness; working with people living with disabilities and mental health issues; and those subject to domestic abuse.

We have been providing support for more than 60 years. We now have one of the highest proportions of supported accommodation among social housing providers.

At Trident Group, you'll have the opportunity to make a real difference to both our colleagues and the communities we serve.

We are committed to equality, diversity and inclusion

We welcome applications from candidates of all backgrounds and are proud to be an inclusive employer. We are committed to creating a workplace where everyone feels valued, respected and able to be their authentic selves. Reasonable adjustments are available throughout the recruitment process and employment journey.