Lead User Researcher - GDS/Public Sector, Leeds (Hybrid)

Eurobase People; Ouzlewell Green; On-site; GBP 64,000 - 84,000; Full time

Job summary

Eurobase People is recruiting a User Researcher for a global IT consultancy on a GDS-compliant project based in Leeds with 2 days on-site per week. This full-time role offers a day rate of £400 and a structured path to influence service design from discovery through delivery.

You will lead research across the full service life cycle, blending qualitative and quantitative methods, mentor junior researchers, and collaborate across disciplines to embed user-centred thinking in agile delivery.

Qualifications

• Proven experience leading user research for digital services with complex user journeys.
• Strong understanding of GDS and how research supports service assessments.
• Proficiency in a range of methodologies (eg interviews, ethnography, surveys, diary studies, usability testing).
• Ability to synthesise findings into clear insights that shape strategy and design.
• Experience mentoring and developing others within a research or design team.
• Skilled collaborator with experience in agile delivery environments.
• Excellent communication, facilitation, and influencing skills.

Responsibilities

• Lead & Innovate: Plan, design, and lead user research across the full service life cycle.
• Discover & Understand: Use a blend of qualitative and quantitative methods to uncover user needs and behaviours.
• Translate & Influence: Turn complex findings into clear insights and recommendations that guide design and policy.
• Collaborate & Inspire: Work across disciplines to co-design solutions and embed user-centred thinking.
• Mentor & Develop: Support and coach junior researchers, promoting best practice in research ethics and methodology.
• Optimise & Improve: Enhance research operations, recruitment, and data management to streamline delivery and impact.

Skills

User research leadership

GDS knowledge

Qualitative methods

Quantitative methods

Research synthesis

Mentoring

Agile collaboration

Communication facilitation

Job description

Eurobase People is recruiting a User Researcher for a global IT consultancy on a GDS-compliant project based in Leeds with 2 days on-site per week. This full-time role offers a day rate of £400 and a structured path to influence service design from discovery through delivery.

You will lead research across the full service life cycle, blending qualitative and quantitative methods, mentor junior researchers, and collaborate across disciplines to embed user-centred thinking in agile delivery.