Public Sector User Researcher – Remote (Leeds, 6-Month)

Harvey Nash Group; Leeds; Hybrid; GBP 65,000 - 92,000; Full time

Job summary

Harvey Nash is recruiting two experienced User Researchers to support public sector digital transformation initiatives. The roles require two days per month on-site in Leeds, with the remainder work conducted remotely, across six-month contracts.

You will join multidisciplinary agile teams to ensure services are designed around genuine user needs, aligning with GOV.UK/GDS standards and accessibility best practices.

Qualifications

• Proven experience as a User Researcher, ideally within UK central government or the wider public sector.
• Strong knowledge of GOV.UK/GDS standards and user-centred design principles.
• Experience conducting qualitative and quantitative user research.
• Able to translate research findings into actionable insights.
• Experience working within multidisciplinary agile delivery teams.
• Strong understanding of accessibility and inclusive research.
• Excellent stakeholder engagement, communication and presentation skills.
• Experience researching across different stages of the digital service lifecycle.

Responsibilities

• Plan, design and conduct user research across the full digital service lifecycle, from discovery through to live.
• Deliver qualitative and quantitative research, including usability testing, interviews, surveys and contextual research.
• Identify user needs, behaviours and pain points to inform digital service design and development.
• Analyse research findings and translate insights into clear, actionable recommendations.
• Collaborate with multidisciplinary agile teams to support evidence-based decision-making.
• Conduct inclusive research with diverse user groups, including those with accessibility requirements and assisted digital needs.
• Develop research plans, discussion guides and research reports.
• Present findings to stakeholders and influence product and service improvements.

Skills

User Research

GDS standards

Stakeholder engagement

Public sector

Accessibility research

Tools

UserTesting

Optimal Workshop

Miro

Dovetail

Job description

Harvey Nash is recruiting two experienced User Researchers to support public sector digital transformation initiatives. The roles require two days per month on-site in Leeds, with the remainder work conducted remotely, across six-month contracts.

You will join multidisciplinary agile teams to ensure services are designed around genuine user needs, aligning with GOV.UK/GDS standards and accessibility best practices.