Lead User Researcher: Drive Insight‑Led Digital Services

Anson McCade; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital consultancy in the United Kingdom is seeking a User Researcher Lead (Manager) to deliver high-quality user insights. The ideal candidate will manage research teams, oversee programs aligned with GDS and NHS standards, and champion design thinking principles. This role requires expertise in qualitative and quantitative research methods within Agile frameworks. If you are passionate about developing impactful services and contributing to a people-first culture, we invite you to apply.

Qualifications

• Expert in qualitative and quantitative research methods across the Agile lifecycle.
• Proven experience defining and leading research strategy.
• Highly skilled facilitator and communicator.
• Strong stakeholder management and commercial awareness.

Responsibilities

• Lead and shape user-centred design teams, ensuring delivery aligned to GDS and NHS Service Standards.
• Plan and oversee research programmes across multiple teams and projects.
• Champion design thinking, service design, and needs‑based design.
• Manage, coach, and develop senior researchers.
• Influence stakeholders at all levels, driving decisions through evidence and insight.

Skills

Qualitative research methods

Quantitative research methods

Stakeholder management

Facilitation

Communication

Job description

A leading digital consultancy in the United Kingdom is seeking a User Researcher Lead (Manager) to deliver high-quality user insights. The ideal candidate will manage research teams, oversee programs aligned with GDS and NHS standards, and champion design thinking principles. This role requires expertise in qualitative and quantitative research methods within Agile frameworks. If you are passionate about developing impactful services and contributing to a people-first culture, we invite you to apply.