User Researcher Lead

Anson McCade; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital consultancy in the United Kingdom is seeking a User Researcher Lead (Manager) to deliver high-quality user insights. The ideal candidate will manage research teams, oversee programs aligned with GDS and NHS standards, and champion design thinking principles. This role requires expertise in qualitative and quantitative research methods within Agile frameworks. If you are passionate about developing impactful services and contributing to a people-first culture, we invite you to apply.

Qualifications

• Expert in qualitative and quantitative research methods across the Agile lifecycle.
• Proven experience defining and leading research strategy.
• Highly skilled facilitator and communicator.
• Strong stakeholder management and commercial awareness.

Responsibilities

• Lead and shape user-centred design teams, ensuring delivery aligned to GDS and NHS Service Standards.
• Plan and oversee research programmes across multiple teams and projects.
• Champion design thinking, service design, and needs‑based design.
• Manage, coach, and develop senior researchers.
• Influence stakeholders at all levels, driving decisions through evidence and insight.

Skills

Qualitative research methods

Quantitative research methods

Stakeholder management

Facilitation

Communication

Job description

This range is provided by Anson McCade. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Anson McCade

We’re recruiting on behalf of a leading digital consultancy client of ours, known for delivering large-scale, user‑centred digital services that make a real, measurable impact on people’s lives.

This organisation has a strong people‑first culture, valuing collaboration, creativity, and continuous growth. You’ll join a supportive, ambitious Experience Design community passionate about ethical, needs‑based design, not dark patterns or marketing‑led solutions.

The role

As a User Researcher Lead (Manager), you’ll be responsible for delivering and assuring high‑quality, actionable user insights that shape service experiences around genuine user needs. You’ll balance hands‑on research with leading and developing teams.

You will:

• Lead and shape user‑centred design teams, ensuring delivery aligned to GDS and NHS Service Standards
• Plan and oversee research programmes across multiple teams and projects
• Champion design thinking, service design, and needs‑based design
• Manage, coach, and develop senior researchers
• Influence stakeholders at all levels, driving decisions through evidence and insight

About you

• Expert in qualitative and quantitative research methods across the Agile lifecycle
• Proven experience defining and leading research strategy
• Highly skilled facilitator and communicator
• Strong stakeholder management and commercial awareness
• Passionate about developing others and contributing to the wider user research community

If you’re looking to lead impactful research at scale and help shape services used by millions, we’d love to hear from you.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

• Technology
• Information and Media
• IT Services and IT Consulting
• Software Development