Lead Therapist – Spa Treatment Leader

Spasaustralia; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Lead Therapist at Cowshed Primrose Hill in London seeks a dedicated professional to oversee treatment delivery and ensure exceptional client experiences.

The role combines hands-on beauty therapy with leadership duties, coordinating with reception staff and therapists to keep appointment timing and room readiness aligned. Prior leadership and strong communication are valued in a dynamic hospitality setting at Soho House.

Responsibilities

• Hands-on treatment with responsibility for consistent service standards
• Clear communication with therapists, reception staff, and clients to keep treatment plans, room readiness, and appointment timing aligned
• Consultation process records client requested service, sensitivities, and treatment aims
• Senior therapist identifies gaps in room preparation or service delivery and addresses them before next appointment
• Greet clients, explain services, check comfort, and maintain a consistent client experience across treatments
• Ensure accurate handover notes, timely room changes, and discreet handling of client details

Job description

Lead Therapist at Cowshed Primrose Hill in London seeks a dedicated professional to oversee treatment delivery and ensure exceptional client experiences.

The role combines hands-on beauty therapy with leadership duties, coordinating with reception staff and therapists to keep appointment timing and room readiness aligned. Prior leadership and strong communication are valued in a dynamic hospitality setting at Soho House.