Senior Therapist & Wellness Team Lead

Soho House & Co; Frome; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Soho Friends Membership

Health Cash Plan (dependents)

Dental Plan (dependents)

Birthday Day Off

Staff Discounts on food & drink

Job summary

Soho House is seeking a Lead Therapist to oversee the therapy team, ensure exceptional client care, and mentor colleagues. You’ll deliver premium treatments, manage schedules, and stay current with industry trends, all within a luxury club environment.

The role requires strong leadership, excellent communication, and a passion for holistic wellbeing, with ongoing training and staff development supported by the club.

Qualifications

• Extensive experience as a qualified therapist with a broad range of treatments.
• Proven leadership experience within a spa or wellness environment.
• Excellent communication, coaching, and interpersonal skills.
• Ability to motivate and inspire a team in a high-end service setting.

Responsibilities

• Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences.
• Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols.
• Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction.
• Maintain up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings.
• Ensure compliance with hygiene, health & safety, and licensing regulations at all times.
• Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives.

Skills

Leadership experience

Therapy expertise

Communication skills

Coaching

Team motivation

Education

NVQ levels 2 & 3

Tools

Spa software

Booking systems

Job description

Soho House is seeking a Lead Therapist to oversee the therapy team, ensure exceptional client care, and mentor colleagues. You’ll deliver premium treatments, manage schedules, and stay current with industry trends, all within a luxury club environment.

The role requires strong leadership, excellent communication, and a passion for holistic wellbeing, with ongoing training and staff development supported by the club.