Lead Therapist — Elevate Wellness & Team Leadership

Soho House via Caterer.com; Bath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Team meal on shift

£20 Taxi Contribution for late shifts

Soho Friends Membership

50% Staff discount on Food & Drink

Staff room rates

Health Cash Plan (dependents)

Dental Plan (dependents)

Birthday Day Off after 1 year

Staff discount on Cowshed & Soho Home

Paid charity days (2 days/year)

Free Counselling Sessions

Training & development programmes

Team events

Job summary

Soho House is seeking a Lead Therapist to oversee the therapy team and daily operations, delivering expert treatments and guiding colleagues to maintain exceptional wellness services for members and guests.

You will mentor therapists, manage treatment schedules, stay updated on new therapies, and ensure compliance with hygiene and safety standards while delivering a seamless spa experience.

Qualifications

• A successful Lead Therapist with broad therapy experience and a track record in high-end venues.
• Experience in leading and coaching teams within a spa or wellness environment.
• Excellent communication, coaching and interpersonal skills; strong organisational ability.

Responsibilities

• Deliver a range of high-quality therapeutic treatments to members and guests.
• Supervise, train and mentor junior therapists to ensure development and adherence to protocols.
• Manage daily treatment schedules for optimal productivity and client satisfaction.
• Maintain knowledge of new therapies, products and industry trends.
• Ensure hygiene, health & safety and licensing compliance at all times.
• Handle member inquiries and feedback with professionalism and discretion.
• Coordinate wellness events, promotions and marketing initiatives with Spa Manager.
• Manage stock levels of therapy products and equipment; place orders as needed.
• Lead regular team meetings and maintain accurate client records and treatment documentation.

Skills

Leadership experience

Excellent communication

Coaching

Interpersonal skills

Organisational skills

Team motivation

Education

NVQ levels 2 & 3

Tools

Spa software

Booking systems

Job description

Soho House is seeking a Lead Therapist to oversee the therapy team and daily operations, delivering expert treatments and guiding colleagues to maintain exceptional wellness services for members and guests.

You will mentor therapists, manage treatment schedules, stay updated on new therapies, and ensure compliance with hygiene and safety standards while delivering a seamless spa experience.