Lead Therapist - Babington House

Soho House & Co; Frome; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Soho Friends Membership

Health Cash Plan (dependents)

Dental Plan (dependents)

Birthday Day Off

Staff Discounts on food & drink

Job summary

Soho House is seeking a Lead Therapist to oversee the therapy team, ensure exceptional client care, and mentor colleagues. You’ll deliver premium treatments, manage schedules, and stay current with industry trends, all within a luxury club environment.

The role requires strong leadership, excellent communication, and a passion for holistic wellbeing, with ongoing training and staff development supported by the club.

Qualifications

• Extensive experience as a qualified therapist with a broad range of treatments.
• Proven leadership experience within a spa or wellness environment.
• Excellent communication, coaching, and interpersonal skills.
• Ability to motivate and inspire a team in a high-end service setting.

Responsibilities

• Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences.
• Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols.
• Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction.
• Maintain up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings.
• Ensure compliance with hygiene, health & safety, and licensing regulations at all times.
• Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives.

Skills

Leadership experience

Therapy expertise

Communication skills

Coaching

Team motivation

Education

NVQ levels 2 & 3

Tools

Spa software

Booking systems

Job description

The Role…

At Soho House, as a Lead Therapist, you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and service excellence. You will lead by example, providing expert treatments while mentoring and supporting your colleagues to deliver an exceptional wellness experience for our members and guests.

This role requires outstanding technical skills, strong leadership abilities, and a passion for holistic health and wellbeing.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences
• Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols
• Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction
• Maintain an up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings
• Ensure compliance with hygiene, health & safety, and licensing regulations at all times
• Handle member enquiries, feedback, and complaints with professionalism and discretion
• Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives
• Manage stock levels of therapy products and equipment, placing orders as needed
• Lead regular team meetings to foster communication, motivation, and continuous improvement
• Maintain detailed client records and treatment documentation in line with confidentiality policies

What We Are Looking For...

A successful Lead Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Extensive experience as a qualified therapist with a broad range of treatments
• Proven leadership experience within a spa or wellness environment
• Excellent communication, coaching, and interpersonal skills
• Ability to motivate and inspire a team in a high-end service setting
• Strong organisational skills and attention to detail

Desirable

• Relevant therapy qualifications (e.g., massage, beauty, holistic therapies)
• Additional certifications in advanced or specialised treatments
• Knowledge of spa software and booking systems
• NVQ levels 2 & 3 qualified

Physical Requirements

• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

£17.50—£17.50 GBP