Lux Spa Supervisor: Lead Therapists & Guest Experience

sohohouseco; Chipping Norton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Clothing Allowance

Private Health and Dental Care

Life Assurance

Birthday day off

Staff Discounts on Food & Drink

Job summary

Soho House is seeking a Spa Supervisor to support daily spa and wellness operations, ensuring exceptional guest service and a calm, luxurious environment. You will help lead the spa team, recruit, train, and maintain high standards of cleanliness, safety, and guest satisfaction across all treatment areas.

Responsibilities include coordinating treatments, managing stock, schedules, and liaising with reception, while upholding brand protocols and cost controls.

Qualifications

• Minimum 2-3 years in a therapist or spa supervisory role.
• Recognised spa, massage, or beauty therapy qualification (NVQ/ITEC/CIDESCO).
• Experience in a luxury spa, hotel, or private members club setting.

Responsibilities

• Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction.
• Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols.
• Support recruitment, onboarding, and continuous training of therapists and spa attendants.
• Monitor and ensure compliance with health & safety, hygiene, and licensing standards.
• Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities.
• Assist with stock control, supplier liaison, and inventory management.
• Help manage guest bookings, treatment schedules, and coordination with reception.
• Respond professionally to member and guest feedback or concerns.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Skills

Leadership

People Management

Guest Service

Team Coordination

Education

Spa qualification NVQ/ITEC/CIDESCO

Job description

Soho House is seeking a Spa Supervisor to support daily spa and wellness operations, ensuring exceptional guest service and a calm, luxurious environment. You will help lead the spa team, recruit, train, and maintain high standards of cleanliness, safety, and guest satisfaction across all treatment areas.

Responsibilities include coordinating treatments, managing stock, schedules, and liaising with reception, while upholding brand protocols and cost controls.