Lead, Technical Service & Repairs (12-Month)

ACS Staffing Solutions; Malvern; On-site; GBP 40,000 - 50,000; Full time

Job summary

ACS Staffing Solutions is seeking a Technical Service Lead for a 12-month maternity cover in Great Malvern, on-site. You will lead the Service and Repairs team, fostering ownership, accountability and continuous improvement to deliver a responsive, reliable repair service for assistive technology users.

You’ll coach and develop technical staff, diagnose faults, collaborate with Hardware Engineering to improve product reliability, and drive ISO 13485 readiness and regulatory compliance across the

Qualifications

• Technical qualification in electronics, engineering or a related discipline.
• Experience diagnosing, troubleshooting and repairing electronic products.
• Proven experience leading, motivating and developing technical teams.
• Experience using ERP systems, including Business Central.
• Strong communication and relationship-building skills.
• Excellent troubleshooting and root cause analysis capability.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage competing priorities.

Responsibilities

• Lead the day-to-day operation of the Service and Repairs team, creating a culture of ownership, accountability and continuous improvement.
• Support, coach and develop team members, building confidence, capability and technical expertise while keeping the team motivated and aligned with business priorities.
• Act as a technical expert, supporting complex fault diagnosis and repairs, leading root cause investigations, and working with Hardware Engineering to improve reliability and customer outcomes.
• Collaborate across Customer Services, Production, Quality, Supply Chain and Engineering to remove barriers and drive operational excellence across the customer journey.
• Lead improvements to reduce turnaround times, streamline processes, improve reporting, introduce best practice and prepare the department for future regulatory requirements, including ISO 13485 compliance.

Skills

Troubleshooting

Root cause analysis

People leadership

Communication

Organisational skills

Customer focus

Team development

Collaboration

Education

Technical qualification in electronics/engineering

Tools

ERP systems

Business Central

Job description

ACS Staffing Solutions is seeking a Technical Service Lead for a 12-month maternity cover in Great Malvern, on-site. You will lead the Service and Repairs team, fostering ownership, accountability and continuous improvement to deliver a responsive, reliable repair service for assistive technology users.

You’ll coach and develop technical staff, diagnose faults, collaborate with Hardware Engineering to improve product reliability, and drive ISO 13485 readiness and regulatory compliance across the