Automotive Technical Operations Lead (Office-Based)

ACS Staffing Solutions; Cranfield; On-site; GBP 35,000 - 40,000; Full time

Job summary

ACS Staffing Solutions is recruiting a Technical Operations Manager for an office-based role in Bedfordshire, within an automotive-focused business. The position centers on acting as the technical expert, resolving complex customer complaints and supporting field technicians so that service standards remain high.

Based in Cranfield/Bedfordshire, you will manage investigations, liaise with customers and insurers, and drive improvements while maintaining accurate records and contributing to

Qualifications

• Experience in automotive repair, body shops, or windscreen fitting.
• Strong IT skills and ability to use computer systems.

Responsibilities

• Investigate and resolve technical complaints related to vehicle damage and windscreen installations.
• Liaise with customers, technicians and insurers to achieve positive outcomes.
• Assess liability and recommend appropriate resolutions.
• Identify training needs and support technician development.
• Provide technical guidance to field-based teams.
• Monitor quality standards and identify improvement opportunities.
• Maintain accurate records and generate reports using internal systems.
• Support the wider management team with technical and operational matters.

Skills

Automotive industry experience

Technical understanding of vehicle con

Communication skills

Problem solving

IT skills

Organised

Job description

ACS Staffing Solutions is recruiting a Technical Operations Manager for an office-based role in Bedfordshire, within an automotive-focused business. The position centers on acting as the technical expert, resolving complex customer complaints and supporting field technicians so that service standards remain high.

Based in Cranfield/Bedfordshire, you will manage investigations, liaise with customers and insurers, and drive improvements while maintaining accurate records and contributing to