Air Conditioning & Refrigeration Technical Services Lead

Get Staffed; England; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Career growth opportunities

Manufacturer and industry training

20 days holiday plus bank holidays

Time off over Christmas

Pension

Office-based hours; Finish at 4:30pm

Job summary

Get Staffed is recruiting a Senior Air Conditioning / Refrigeration Technical Services Manager based at their premises in the UK. The role supervises field Service Engineers, taking ownership of technical and operational decisions, and guiding warranty outcomes.

normal hours run 8:30am–4:30pm with a 4:30pm finish and no on-road work. You will diagnose faults, review engineer reports, order parts, allocate priorities, and develop workflows with the Commercial Director in the initial phase, before

Qualifications

• Senior, demonstrable technical knowledge of refrigeration and air conditioning systems
• Years of field experience
• Experience reviewing Engineer reports/job sheets and making accurate diagnostic and parts decisions
• Comfortable explaining technical reasoning clearly to a non-technical team
• Able to articulate process and workflow clearly, even without designing it yourself
• Experience handling warranty claims, ideally both customer-facing and with manufacturer/supplier

Responsibilities

• Review Engineer job sheets and reports, and decide what action each one needs
• Diagnose faults accurately distinguish product/manufacturing defects from installation or usage issues
• Order parts based on accurate diagnosis, not guesswork
• Allocate and oversee work for the field-based Service Engineers, holding them accountable for the standard and pace of their work
• Own warranty decisions both ways confirming cover and remedy for customers, and pursuing valid claims back to suppliers where a fault is genuinely a manufacturing defect
• Speak directly with customers on technical matters when a query needs senior expertise
• Feed verified fault patterns back to the Factory Manager where a pattern points to a manufacturing issue
• Be the go-to for technical questions the admin/booking team can t answer themselves
• Support and upskill the team handling call booking and logging you re not doing their job, you re the depth behind it
• Work with the Commercial Director to map how service and maintenance jobs actually flow today
• Flag where current process or data entry breaks down and why
• Sign off that new workflows reflect real-world practice before they go live
• Own technical and operational decision-making for the service and maintenance function
• Own the maintenance contract programme renewals, attach rate, scheduled work
• Set the standard for job sheet quality and fault reporting across the team
• Accurate fault diagnosis with minimal misdiagnosis/rework
• Field Engineers' work meets the standard and pace this role holds them to
• Warranty decisions are correct and defensible both ways customer remedy and supplier recovery
• New workflows signed off in phase one actually reflect how jobs really work, with no go-live surprises
• Every job sheet reviewed and actioned within 24-48hours of receipt
• No customer-facing technical query goes unanswered without follow-up within two days
• Genuine manufacturing defects are flagged to the Factory Manager, not absorbed silently as one-offs

Job description

Get Staffed is recruiting a Senior Air Conditioning / Refrigeration Technical Services Manager based at their premises in the UK. The role supervises field Service Engineers, taking ownership of technical and operational decisions, and guiding warranty outcomes.

normal hours run 8:30am–4:30pm with a 4:30pm finish and no on-road work. You will diagnose faults, review engineer reports, order parts, allocate priorities, and develop workflows with the Commercial Director in the initial phase, before