Lead Solutions Architect: Customer Domain & AI

The Very Group; Liverpool; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible, hybrid working model

£6,500 flexible benefits allowance

30 days holiday + bank holidays

LinkedIn Learning access

Bonus potential (performance)

Job summary

The Very Group is seeking a Lead Solutions Architect to define and govern technology, data, AI and business capability architecture supporting the end-to-end customer lifecycle. Based in the UK, you’ll lead architecture across customer engagement, marketing, personalisation, communications and measurement, reporting to senior stakeholders to drive measurable outcomes.

You’ll partner with Product, Engineering, Data, Marketing, and Customer Service to shape capabilities, guide investments and

Qualifications

• Extensive experience as a Solution, Domain or Enterprise Architect in a complex digital organisation.
• Deep knowledge of the complete customer lifecycle and supporting tech capabilities.
• Experience with customer journey mapping, identity, consent and omnichannel engagement.
• Knowledge of marketing technology: CRM, campaign management, automation and content management.
• Understanding of digital advertising, retail media, measurement and data governance.

Responsibilities

• Define and own the target architecture, technology strategy and roadmap for the Customer Domain.
• Translate business strategy into architectural direction and delivery guardrails.
• Shape capabilities across acquisition, engagement, conversion, retention, loyalty and measurement.
• Set direction for identity, profiles, consent, data platforms, CRM and omnichannel engagement.
• Guide marketing tech architecture and digital asset management.
• Lead API, cloud and integration governance decisions.

Skills

Solution architecture

Enterprise architecture

Customer lifecycle

APIs & cloud

Leadership

Job description

The Very Group is seeking a Lead Solutions Architect to define and govern technology, data, AI and business capability architecture supporting the end-to-end customer lifecycle. Based in the UK, you’ll lead architecture across customer engagement, marketing, personalisation, communications and measurement, reporting to senior stakeholders to drive measurable outcomes.

You’ll partner with Product, Engineering, Data, Marketing, and Customer Service to shape capabilities, guide investments and