Lead Solution Engineer

Salesforce, Inc.; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Solution Engineer to support their Global Public Sector team. This role involves working closely with customers to deliver tailored solutions using the Salesforce platform. Ideal candidates will have deep experience in IT and a passion for education, strong communication abilities, and a strategic mindset.

Qualifications

• Deep experience in IT, pre-sales, or customer support on Salesforce.
• Knowledge or interest in the education market.
• Ability to thrive in a fast-paced tech sales environment.

Responsibilities

• Understand customer goals and map them to Salesforce solutions.
• Lead collaborations with cross-functional teams to drive opportunities.
• Present Salesforce advantages to various stakeholders.

Skills

Communication

Critical thinking

Team collaboration

Time management

Problem-solving

Education

Experience with Salesforce products

Salesforce certifications

Tools

Salesforce

CRM software

Job description

We are looking for exceptional candidates to join the Solution Engineering team within Global Public Sector (GPS) at Salesforce. The Solution Engineer serves as a trusted advisor to our customers, as they demonstrate the power of the platform across Education Cloud use cases and opportunities. Additionally, this person will collaborate with cross-functional teams informing go-to-market strategies with the aligned region and delivery, enablement, and demo assets that support the larger SE team. If you possess a passion for education, applying and bringing strategic visions to life, critical thinking skills, and an unwavering commitment to customer success, you may be the ideal candidate for the job. Prior experience within the education industry and/or enterprise technology sales is highly desirable. Excellent communication and presentation skills are a must.

Typical day in the life of an Education SE looks like:

• Understand individual customer goals and challenges through focused discovery and map them back into the Salesforce solution portfolio to position Salesforce as a strategic partner

• Lead the orchestration of both customer, SE, and sales teaming on accounts and opportunities

• On specific opportunities, run as Co-Captain with the AE and help coordinate the rest of the Opportunity team to help drive the opportunity to close.

• Teaming with specialist teammates, design innovative solutions to address the varied challenges faced by higher ed institutions and build those solutions on the Salesforce platform. Present customized story-driven demonstrations aligned with key business value and solution differentiation

• Proactively research and develop technical points of view in alignment with industry knowledge and understanding of the customer’s enterprise vision

• In pre-sales contexts, present Salesforce platform advantages, including security and cloud infrastructure, to a variety of technical and non-technical audiences including a wide range of stakeholders from line-staff right up to C-level executives

• Contribute to RFP/RFI submissions by coordinating response themes, response ownership, and co-creation of executive summaries alongside the rest of the account team.

• Participate in training and certifications to acquire and maintain the knowledge necessary to be effective in role

• Attain quarterly and annual objectives that you will define collaboratively with your manager

• Travel domestically and internationally

• Function effectively in a fast-paced, high-energy market segment and successfully balance multiple projects (Sales opportunities, enterprise RFPs, SME programs, internal enablement, etc.).

Necessary Skills/Your Responsibilities:

• Deep experience in the IT industry, with experience in either pre-sales, implementation, or post-sales customer support on the Salesforce platform is desirable

• Knowledge, interest, and/or background in the education market

• The capacity to thrive in a fast-paced, ever-evolving, team-selling tech sales environment

• Ability to work as part of a team to solve business and technical problems at all levels of higher education institutions

• Solid verbal, written, presentation, and interpersonal communication skills – in both remote and onsite settings.

• Proven time management & prioritization skills in a dynamic sales environment

• Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams

Desired Skills/Personality Attributes/Experience:

• Experience within any or all of the following Salesforce product suites: Sales Cloud, Service Cloud, Education Cloud, Platform, and/or Experience Cloud.

• Salesforce administrator or technical experience (beyond end-user)

• Salesforce certifications - such as Administrator, Advanced Administrator, Education Cloud Consultant Certification, Sales Cloud, Service Cloud, etc. is desirable

• Salesforce industry cloud / Vlocity experience including but not limited to common capabilities like Omni Studio, Business Rules Engine, Scheduler, Data Processing Engine, etc.

• Previous experience in pre-sales consulting as a Solution Engineer, Sales Engineer, Solutions Architect, Solutions Consultant, or other related roles

• Consulting or professional services experience implementing or at least configuring Salesforce

• Likes to be the first to know something and to understand why and how things work.

• Being inquisitive: practice at asking questions and searching out answers. You love solving riddles and challenging puzzles.

• Highly driven and self motivated with the ability to learn quickly in an ever-changing environment

• Additional Languages are highly desirable

*LI-Y