Principal Solution Engineer - Retail

Salesforce, Inc.; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company in the retail sector seeks an Account Solution Engineer with extensive experience in solution engineering. You will collaborate with teams to develop customized solutions for clients while enhancing their operational success. Ideal candidates are expected to have deep industry knowledge, strong communication skills, and relevant Salesforce certifications.

Qualifications

• 10+ years in solution engineering or consultancy.
• Experience in the Retail and Consumer Goods sector in the UK.
• Salesforce or AI-related certifications preferred.

Responsibilities

• Coordinate and lead the entire solution cycle through collaboration.
• Develop and present custom solutions to decision-makers.
• Respond efficiently to RFPs and lead the technical sales cycle.

Skills

Communication

Presentation

Problem Solving

Time Management

Education

Relevant Salesforce Certifications

Enterprise Software Solution Success

Job description

Do you want to be part of an outstanding team that is experiencing tremendous success in selling to the UKI Retail Sector? Do you have deep experience in complex transformation projects? Come join us at the Salesforce Solution Engineering team! Through collaboration with the customer, the Products team, and Professional Services, the Solutions Engineers develop thoughtful solutions that help our customers connect with their customers in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle. If you enjoy a fast-paced environment full of exciting challenges and opportunities to build compelling solutions, then the Solution Engineering Team is the department for you. The SE world is a dynamic, constantly evolving environment where expertise in design, business consulting, and technology is used every day to drive innovation.

The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate solutions that address these requirements, and provide business value.

As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant," "Pre-Sales Engineer," "Sales Engineer," or "SE," you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. The Account Solution Engineer will act as a trusted advisor to our customers while aiding in their transformational journey.

Responsibilities:

1. Coordinate and lead the entire solution cycle through close collaboration with other teams.
2. Understand the customer’s needs and establish Salesforce’s product as the best solution to solve their unique challenges.
3. Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions.
4. Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products, including solution concepts, to key decision-makers to address their business issues and needs, showing business value.
5. Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
6. Attain quarterly and annual objectives assigned by management.
7. Respond efficiently to RFPs.
8. Lead the technical side of the sales cycle.
9. Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

Required Qualifications:

1. 10+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization.
2. Experience of selling into customers across the UK in the Retail and Consumer Goods sector.
3. Salesforce or other certifications related to Artificial Intelligence, specifically generative AI and LLM concepts.
4. Experience implementing Digital Transformation strategies, enterprise consulting, and delivering increased success to customers.
5. Proven communication, presentation, and relationship skills.
6. Proven time management skills in a dynamic team environment.
7. Ability to work as part of a team to tackle problems in dynamic, energizing environments.
8. Inquisitive, practical, and passionate about technology and sharing knowledge.
9. Loves to be the first to know something and understand why and how things happen.
10. Skilled at searching for information, experimenting, and solving puzzles.
11. Good at explaining ideas and engaging people's attention.
12. Willing and able to travel occasionally.
13. Experience evaluated based on alignment to core competencies, including extracurricular leadership, military experience, volunteer work, or industry-specific experience.
14. Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended.