Lead Solution Engineer

Salesforce; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading company in cloud solutions is looking for a Solution Engineer to join their Global Public Sector team. This role involves collaborating with stakeholders in the education industry to provide tailored Salesforce solutions. Successful candidates will demonstrate exceptional customer engagement skills and technical expertise in Salesforce platforms.

Benefits

Inclusive workplace culture

Commitment to Diversity

Qualifications

• Experience in pre-sales, implementation, or post-sales support on Salesforce.
• Strong verbal and written communication skills.
• Ability to thrive in a dynamic sales environment.

Responsibilities

• Understand customer goals and challenges, mapping to Salesforce solutions.
• Lead customer engagement and solution presentations.
• Coordinate with cross-functional teams for opportunity management.

Skills

Communication

Problem Solving

Customer Success

Critical Thinking

Team Collaboration

Education

Salesforce Certifications

Background in Education Market

Tools

Salesforce Platform

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Sales

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

We are looking for exceptional candidates to join the Solution Engineering team within Global Public Sector (GPS) at Salesforce. The Solution Engineer serves as a trusted advisor to our customers, as they demonstrate the power of the platform across Education Cloud use cases and opportunities. Additionally, this person will collaborate with cross-functional teams informing go-to-market strategies with the aligned region and delivery, enablement, and demo assets that support the larger SE team. If you possess a passion for education, applying and bringing strategic visions to life, critical thinking skills, and an unwavering commitment to customer success, you may be the ideal candidate for the job. Prior experience within the education industry and/or enterprise technology sales is highly desirable. Excellent communication and presentation skills are a must.

Typical day in the life of an Education SE looks like:

• Understand individual customer goals and challenges through focused discovery and map them back into the Salesforce solution portfolio to position Salesforce as a strategic partner
• Lead the orchestration of both customer, SE, and sales teaming on accounts and opportunities
• On specific opportunities, run as Co-Captain with the AE and help coordinate the rest of the Opportunity team to help drive the opportunity to close.
• Teaming with specialist teammates, design innovative solutions to address the varied challenges faced by higher ed institutions and build those solutions on the Salesforce platform. Present customized story-driven demonstrations aligned with key business value and solution differentiation
• Proactively research and develop technical points of view in alignment with industry knowledge and understanding of the customer's enterprise vision
• In pre-sales contexts, present Salesforce platform advantages, including security and cloud infrastructure, to a variety of technical and non-technical audiences including a wide range of stakeholders from line-staff right up to C-level executives
• Contribute to RFP/RFI submissions by coordinating response themes, response ownership, and co-creation of executive summaries alongside the rest of the account team.
• Participate in training and certifications to acquire and maintain the knowledge necessary to be effective in role
• Attain quarterly and annual objectives that you will define collaboratively with your manager
• Travel domestically and internationally
• Function effectively in a fast-paced, high-energy market segment and successfully balance multiple projects (Sales opportunities, enterprise RFPs, SME programs, internal enablement, etc.).

Necessary Skills/Your Responsibilities:

• Deep experience in the IT industry, with experience in either pre-sales, implementation, or post-sales customer support on the Salesforce platform is desirable
• Knowledge, interest, and/or background in the education market
• The capacity to thrive in a fast-paced, ever-evolving, team-selling tech sales environment
• Ability to work as part of a team to solve business and technical problems at all levels of higher education institutions
• Solid verbal, written, presentation, and interpersonal communication skills - in both remote and onsite settings.
• Proven time management & prioritization skills in a dynamic sales environment
• Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams

Desired Skills/Personality Attributes/Experience:

• Experience within any or all of the following Salesforce product suites: Sales Cloud, Service Cloud, Education Cloud, Platform, and/or Experience Cloud.
• Salesforce administrator or technical experience (beyond end-user)
• Salesforce certifications - such as Administrator, Advanced Administrator, Education Cloud Consultant Certification, Sales Cloud, Service Cloud, etc. is desirable
• Salesforce industry cloud / Vlocity experience including but not limited to common capabilities like Omni Studio, Business Rules Engine, Scheduler, Data Processing Engine, etc.
• Previous experience in pre-sales consulting as a Solution Engineer, Sales Engineer, Solutions Architect, Solutions Consultant, or other related roles
• Consulting or professional services experience implementing or at least configuring Salesforce
• Likes to be the first to know something and to understand why and how things work.
• Being inquisitive: practice at asking questions and searching out answers. You love solving riddles and challenging puzzles.
• Highly driven and self motivated with the ability to learn quickly in an ever-changing environment
• Additional Languages are highly desirable

*LI-Y

Accommodations

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.