Lead Software Engineer, ServiceNow (Hybrid, Large-Scale)

DWP Digital; Birmingham; Hybrid; GBP 75,000 - 93,000; Full time

Benefits offered by this job

Hybrid working

Professional development

Pension contributions

Job summary

DWP Digital is seeking a Lead Software Engineer to mentor high-performing teams and shape large-scale ServiceNow solutions. You will drive engineering excellence, provide technical leadership across multiple modules, and collaborate with architects, product teams and senior stakeholders to deliver secure, scalable services that underpin a major government platform.

Role emphasizes leadership, continuous improvement, and delivering user-centred technology that supports 120,000 colleagues.

Qualifications

• Proven experience delivering ServiceNow solutions across ITSM, ITOM, HRSD and security.
• Strong knowledge of security operations, IT operations controls and scalable design.
• Proven leadership to mentor engineers and drive best practices at scale.

Responsibilities

• Provide technical leadership across multiple ServiceNow modules and integrations.
• Mentor and empower multiple engineering teams to deliver high-quality services.
• Influence engineering strategy and ensure security by design in all solutions.

Skills

ServiceNow modules

Security by design

Leadership

Mentoring engineers

Architecture & engineering

AI-driven operations

Tools

ServiceNow

ITOM

ITSM

CMDB

Security Operations

Job description

DWP Digital is seeking a Lead Software Engineer to mentor high-performing teams and shape large-scale ServiceNow solutions. You will drive engineering excellence, provide technical leadership across multiple modules, and collaborate with architects, product teams and senior stakeholders to deliver secure, scalable services that underpin a major government platform.

Role emphasizes leadership, continuous improvement, and delivering user-centred technology that supports 120,000 colleagues.