Lead Shift & Guest Experience Manager

Flight Club - Oxford; England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Skills development & training

Employee Assistance Programme

Tips shared fairly

Health cash plan support

Quarterly Bonus Scheme

Free meals on shift

Refer-a-friend bonus £500

Team socials & competitions

Discounts across venues

Job summary

Flight Club Oxford is seeking a Duty Manager to create unforgettable guest experiences while leading a brilliant team on shift. You’ll drive standards, keep the vibe right and ensure seamless service throughout every shift.

You’ll champion our values—Warmth, Togetherness, Passion and Innovation—and foster a supportive, motivated, and engaged team. If you’re passionate about people and thrive in a fast-paced environment, we’d love to hear from you.

Qualifications

• Experience leading a team during busy shifts in a hospitality setting.
• Passion for people and guest service excellence.
• Ability to drive service standards on shift and maintain a positive atmosphere.

Responsibilities

• Lead and inspire the team on shift to deliver exceptional guest experiences.
• Drive standards on shift to ensure seamless service and the right vibe.
• Support, motivate and engage team members to perform at their best.

Skills

Team leadership

Customer service

People management

Job description

Flight Club Oxford is seeking a Duty Manager to create unforgettable guest experiences while leading a brilliant team on shift. You’ll drive standards, keep the vibe right and ensure seamless service throughout every shift.

You’ll champion our values—Warmth, Togetherness, Passion and Innovation—and foster a supportive, motivated, and engaged team. If you’re passionate about people and thrive in a fast-paced environment, we’d love to hear from you.