Duty Manager

Flight Club Darts Limited; Reading; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Flight Club Darts Limited in Reading is seeking a Duty Manager to lead on-shift guest experiences, uphold our high service standards, and drive smooth operations.

You will inspire and support a brilliant team, ensure the vibe stays positive, and translate guest feedback into actionable improvements while safeguarding financial performance.

Experience in a similar hospitality environment is essential.

Qualifications

• Experience delivering guest experiences to a high standard.
• Proven track record as a Duty Manager or on-shift leader.
• Able to coach and motivate a team to maintain great service.

Responsibilities

• Lead on-shift operations to ensure seamless service and high guest satisfaction.
• Uphold Flight Club standards and drive the guest experience on shift.
• Support and inspire the team, ensuring motivation and engagement.
• Contribute to shaping the vibe and managing the floor to optimise service.

Skills

Guest experience excellence

Duty Manager experience

Team leadership

Job description

• Passionate about delivering amazing guest experiences
• Experienced as a Duty Manager in a similar environment
• Knowledgeable in positively impacting business financials
• Being a Duty Manager in Flight Club is all about creating unforgettable experiences for our guests while leading and inspiring a brilliant team. You’ll be driving the standards on shift, keeping the vibe right and the service seamless, all while making sure your team feels supported, motivated and engaged.