Guest Experience Shift Leader

Flight Club - Oxford; Oxford; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Skills development & training

Employee Assistance Programme

Regular incentives

Free meals on shift

Refer-a-friend bonus

Team socials & competitions

Discounts across all venues

Service awards

Job summary

Flight Club Oxford is looking for a proactive Duty Manager to lead a high-energy team and deliver memorable experiences for guests.

As a shift leader you’ll set standards, ensure seamless service, support and motivate your team, and embody our values of warmth, togetherness, and innovation across busy nights and events. The role offers opportunities for growth and recognition within a supportive culture that rewards initiative and teamwork.

Responsibilities

• Lead and inspire a brilliant team on shift to deliver exceptional guest experiences.
• Set and uphold service standards, ensuring a seamless, high-energy guest journey.
• Support, motivate and engage the team, maintaining a positive, inclusive culture.

Job description

Flight Club Oxford is looking for a proactive Duty Manager to lead a high-energy team and deliver memorable experiences for guests.

As a shift leader you’ll set standards, ensure seamless service, support and motivate your team, and embody our values of warmth, togetherness, and innovation across busy nights and events. The role offers opportunities for growth and recognition within a supportive culture that rewards initiative and teamwork.