Guest Experience Lead & Shift Manager

Flight Club Darts Limited; Cheltenham; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Flight Club Darts Limited is seeking a proactive Duty Manager to lead shifts and deliver memorable guest experiences. You will drive in-venue standards, inspire a high-performing team, and maintain the vibrant Flight Club atmosphere.

Successful candidates will have prior Duty Manager experience, a passion for guest service, and the ability to positively influence the business finances during shifts.

Qualifications

• Must be passionate about delivering amazing guest experiences.
• Experience as a Duty Manager in a similar environment is required.
• Ability to positively impact business financials and drive standards on shift.

Responsibilities

• Lead and inspire a brilliant team on shift, creating unforgettable guest moments.
• Drive service standards, maintain a lively atmosphere, and ensure a seamless guest journey.

Skills

Guest experience

Duty Manager experience

Team leadership

Business impact

Job description

Flight Club Darts Limited is seeking a proactive Duty Manager to lead shifts and deliver memorable guest experiences. You will drive in-venue standards, inspire a high-performing team, and maintain the vibrant Flight Club atmosphere.

Successful candidates will have prior Duty Manager experience, a passion for guest service, and the ability to positively influence the business finances during shifts.