Lead Service Transition Manager
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Benefits offered by this job
Job summary
Government Recruitment Service in Birmingham is seeking a Lead Service Transition Manager to coordinate people, processes and activities for smooth, sustainable transitions into live operation.
The role sits within the Digital, Information and Security Directorate of the Department for Transport and requires leadership across multiple projects and suppliers to ensure delivery meets operational and technical requirements.
Qualifications
- Experience leading service transition management across complex projects.
- Ability coordinate multiple projects, suppliers and service teams.
- Strong stakeholder engagement and risk management skills.
Responsibilities
- Planning and coordinating resources to ensure services are effectively transitioned into live operation.
- Co-ordinating activities across projects, suppliers and service teams.
- Managing change flow into the production estate with diligence and preparation.
- Leading customer experience and identifying opportunities for service improvement.
Job description
Are you passionate about delivering seamless digital transitions from project delivery into live service?
Can you lead complex service transitions while balancing user needs, risk and operational readiness?
Do you have the expertise to bring together projects, suppliers and service teams to deliver successful outcomes?
If so,we’dlove to hear from you!
This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable,skilledand in-house capability.
Lead transitions. Enable services. Deliver confidence.
Help the Department for Transport successfully introduce new and improved digital services by ensuring they are operationally ready, sustainable and designed to deliver value from day one.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensionshere
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays aprivilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about whatit'slike working atDepartment for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession.
Company: Government Recruitment Service
Salary: £57,515 - £57,515
Hours: Full-time
Location: Birmingham
Job type: Permanent
Posting date: 13 Aug 2026
Closing date: 25 Aug 2026
Are you passionate about delivering seamless digital transitions from project delivery into live service?
Can you lead complex service transitions while balancing user needs, risk and operational readiness?
Do you have the expertise to bring together projects, suppliers and service teams to deliver successful outcomes?
If so,we’dlove to hear from you!
This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable,skilledand in-house capability.
Lead transitions. Enable services. Deliver confidence.
Help the Department for Transport successfully introduce new and improved digital services by ensuring they are operationally ready, sustainable and designed to deliver value from day one.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensionshere
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays aprivilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about whatit'slike working atDepartment for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession.
Join the Department for Transport's Digital, Information and Security Directorate and play a vital role in ensuring new and enhanced digital services are successfully introduced into live operation. As a Lead Service Transition Manager, you will coordinate the people, processes and activities needed to deliver smooth, effective and sustainable service transitions.
Working within the Essentials Service Line, you'll lead service transition activities across a range of projects and programmes, collaborating with suppliers, operational teams and stakeholders to ensure services are fully prepared for live use. You'll oversee transition planning, manage risks and dependencies, and help ensure services meet operational, technical and business requirements before go-live. You will lead and be supported by a team of 7 to undertake the different aspects required of the role.
You'll work across multidisciplinary teams to improve service readiness, support change and release activities, bring FinOps best practice and champion best practice in service management. The world does not stop at readiness, ongoing provide leadership to the digital experience and adoption of services, supporting the customer base and manage both internal and external teams via Supplier Management and Service Level Management. Using your leadership and stakeholder engagement skills, you'll help create a consistent and effective approach to service transition while driving continuous improvement across the service lifecycle.
This is an excellent opportunity for an experienced service management professional who enjoys leading complex change, building relationships and delivering positive outcomes for users and the wider organisation driving service and quality improvement.
Your responsibilities will include, but aren’tlimited to:
- Planningandco-ordinatingresourcestoensurethatservicesareeffectivelytransitioned into serviceoperations.
- Beingresponsiblefortheco-ordinationactivitiesacrossprojects,suppliersand service teams.
- Manage the flow of change into the production estate, ensuring suitable diligence and preparation have been performed.
- Lead the customer experience, helping to identify service improvement opportunities and aid the digital adoption of services and tools to help extract the value from investment.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Proud member of the Disability Confident employer scheme
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
£44,241 to £44,241 per year
Government Recruitment Service
Birmingham
Permanent Full time
£57,515 to £62,034 per year
Government Recruitment Service
Birmingham
Permanent Full time
£57,515 to £57,515 per year
Government Recruitment Service
Birmingham
Permanent Full time
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