Lead Service Designer: End-to-End, Hybrid & High-Impact

Leonardo UK; West of England; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Pension up to 15%

Mental health support

Bonus scheme

Online courses (Coursera/LinkedIn)

Job summary

Leonardo UK is seeking a Service Designer to lead end-to-end service design across all lifecycles from Discovery through Live. You will create service maps, journeys and blueprints, guiding multi-disciplinary teams to align user needs with business goals and technical constraints.

The role supports a blended hybrid working model with on-site collaboration at the Bristol office. You will mentor junior staff, contribute to design practice and drive evidence-based decisions across projects.

Qualifications

• Proven experience in end-to-end service design (DDaT).
• Produce artefacts at multiple levels (journeys, blueprints, ecosystems).
• Evidence-based design: insight synthesis, problem framing, prioritisation.

Responsibilities

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Produce service maps, journeys, blueprints, and end-to-end service models.
• Work with multi-disciplinary teams to align user needs, business goals and tech constraints.
• Provide professional advice on service design approaches, risks and opportunities.
• Coordinate service design work to time, quality and business expectations.
• Facilitate workshops and decision-making forums.
• Mentor junior team members and contribute to practice development.

Skills

DDaT lifecycle

Evidence-based design

Stakeholder influence

Agile / SAFe

Coaching teammates

Education

Professional training in service design

Tools

ITIL

SAFe

Job description

Leonardo UK is seeking a Service Designer to lead end-to-end service design across all lifecycles from Discovery through Live. You will create service maps, journeys and blueprints, guiding multi-disciplinary teams to align user needs with business goals and technical constraints.

The role supports a blended hybrid working model with on-site collaboration at the Bristol office. You will mentor junior staff, contribute to design practice and drive evidence-based decisions across projects.