Hybrid Service Designer – End-to-End Public Services

Leonardo UK Ltd; West of England; Hybrid; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Private healthcare

Flexible hours

Hybrid working

Learning & development

Job summary

Leonardo UK Ltd is seeking a Service Designer to lead end-to-end service design across Discovery to Live, shaping how users interact with services and how they operate behind the scenes.

You will guide multi-disciplinary teams with evidence-based design, mentoring junior colleagues, and coordinating design work to meet time, quality and business goals, with a blended hybrid work model between home and Bristol office.

Qualifications

• Proven experience in end-to-end service design (DDaT).
• Ability to produce service artefacts at multiple levels (journeys → blueprints → ecosystems).
• Skilled in evidence-based design: insight synthesis, problem framing, prioritisation.
• Ability to influence stakeholders across engineering, product and policy domains.
• Experience coordinating service design delivery across phases and teams.

Responsibilities

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Produce service maps, journeys, blueprints, and end‑to‑end service models.
• Work collaboratively across multi‑disciplinary teams to align user needs, business goals and technology constraints.
• Provide professional advice on service design approaches, risks and opportunities.
• Coordinate service design work to time, quality and business expectations.
• Facilitate workshops, co‑design and decision‑making forums.
• Support the development of service design practice and mentor junior team members.

Skills

DDaT lifecycle

Evidence-based design

Influencing stakeholders

End-to-end delivery

Mentoring juniors

Job description

Leonardo UK Ltd is seeking a Service Designer to lead end-to-end service design across Discovery to Live, shaping how users interact with services and how they operate behind the scenes.

You will guide multi-disciplinary teams with evidence-based design, mentoring junior colleagues, and coordinating design work to meet time, quality and business goals, with a blended hybrid work model between home and Bristol office.