Lead Service Designer — Discovery to Live, Hybrid

Service Design Jobs; West of England; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexi‑days

Pension scheme

Mental health support

Free online courses (Coursera/LinkedIn

Flexible benefits

Referral bonus

Hybrid working

Job summary

Leonardo UK is seeking a Service Designer to lead end‑to‑end service design across Discovery to Live, shaping how users interact with services and how operations run behind the scenes. You will provide expert advice, influence decisions with evidence, and mentor junior colleagues within a multi‑disciplinary delivery team.

The role supports a blended hybrid working model with on‑site collaboration at the Bristol office and flexible home working to enable close teamwork with the broader group and

Qualifications

• Proven experience across the DDaT service design lifecycle.
• Ability to produce artefacts at multiple levels (journeys → blueprints → ecosystems).
• Evidence-based design: insight synthesis and problem framing.
• Ability to influence stakeholders across engineering, product and policy domains.
• Experience coaching or supporting others in service design.

Responsibilities

• Lead service design activities across Discovery, Alpha, Beta and Live.
• Produce service maps, journeys, blueprints, and end‑to‑end service models.
• Work collaboratively across multi‑disciplinary teams to align user needs, business goals and technology constraints.
• Provide professional advice on service design approaches, risks and opportunities.
• Coordinate service design work to time, quality and business expectations.
• Facilitate workshops, co‑design and decision‑making forums.
• Support the development of service design practice and mentor junior team members.

Skills

DDaT lifecycle

Evidence‑based design

Stakeholder influence

Mentoring

Job description

Leonardo UK is seeking a Service Designer to lead end‑to‑end service design across Discovery to Live, shaping how users interact with services and how operations run behind the scenes. You will provide expert advice, influence decisions with evidence, and mentor junior colleagues within a multi‑disciplinary delivery team.

The role supports a blended hybrid working model with on‑site collaboration at the Bristol office and flexible home working to enable close teamwork with the broader group and