Lead Scheduler & Planner — Command Centre

Career Choices Dewis Gyrfa Ltd; Salford; On-site; GBP 30,000 - 34,000; Full time

Job summary

Schedule & Planner Team Leader is based at Sodexo Ltd’s Salford Office, overseeing the daily operations of the Command Centre. The role is full-time (40 hours per week) and offers a salary up to £34,000 depending on experience.

You will lead, coach and develop administrators and schedulers, ensure policy and KPI compliance, and drive improvements while acting as the first escalation point for operational issues.

Qualifications

• 3+ years in a Contact Centre or Service Centre environment.
• Proven team leadership experience.
• Strong communication, coaching, and organisational skills.
• Ability to work in a fast-paced, changing environment.
• Advanced Excel and Word skills.

Responsibilities

• Lead the daily functional management of the Command Centre to ensure compliance with policies, procedures and contractual KPIs.
• Proactively engage, motivate, coach and develop a team of administrators and schedulers.
• Act as the first point of escalation for queries and operational issues.
• Support operators and schedulers with workload when required.
• Monitor and manage workloads to ensure all tasks are completed within required timescales.
• Deliver and support regular training, coaching, and development activities.
• Deputise for the Operations Manager and other Team Leaders when required.

Skills

Team leadership

Coaching

Communication

Organisational skills

Customer-focused

Tools

Excel

Word

Job description

Schedule & Planner Team Leader is based at Sodexo Ltd’s Salford Office, overseeing the daily operations of the Command Centre. The role is full-time (40 hours per week) and offers a salary up to £34,000 depending on experience.

You will lead, coach and develop administrators and schedulers, ensure policy and KPI compliance, and drive improvements while acting as the first escalation point for operational issues.