Lead Retail Sales Advisor, Decor Centre

Brewers Decorator Centres; Stoke-on-Trent; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Pension

Staff discount

Annual leave 33 days

Life assurance

Cycle to work scheme

Employee assistance

Job summary

Brewers Decorator Centres in Stoke-on-Trent is seeking a Senior Retail Sales Advisor to deliver excellent in-store service and support the Branch Manager in running the store smoothly.

The role is 40 hours per week over five days (Mon–Fri with Saturdays on a rota) at £29,500 per annum plus pension and benefits. Prior retail leadership and customer service experience is valued, with product training provided.

Qualifications

• Retail supervisory experience preferred.
• Strong customer service and communication skills.
• Motivated with drive to succeed.
• Able to mentor and support a team.

Responsibilities

• Assist the Branch Manager with developing the branch and team, deputising in their absence.
• Provide exceptional service to customers in branch to uphold Brewers' reputation.
• Have keyholder responsibilities, cashing up and related supervisory tasks.
• Allocate work to the team and keep them motivated.
• Use product knowledge to recommend best products for customers.
• Plan and agree sales forecasts with Branch Manager in line with targets.
• Ensure orders and enquiries are dealt with promptly.
• Mix paint for customers, process special stock requests.
• Build relationships to identify customer needs and provide a comprehensive service.
• Promote seasonal and special items to increase visibility and sales.
• Assist with stock maintenance in the branch.

Skills

Leadership

Customer service

Team motivation

Communication

Job description

Brewers Decorator Centres in Stoke-on-Trent is seeking a Senior Retail Sales Advisor to deliver excellent in-store service and support the Branch Manager in running the store smoothly.

The role is 40 hours per week over five days (Mon–Fri with Saturdays on a rota) at £29,500 per annum plus pension and benefits. Prior retail leadership and customer service experience is valued, with product training provided.