Senior Retail Sales Lead — Customer Service & Team Leader

Brewers Decorator Centres; Weybridge; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension plan

33 days holiday

Life assurance

Staff discounts

Brewers discounts

Pension contributions 5%

Job summary

Brewers Decorator Centre in Weybridge is seeking a Senior Retail Sales Advisor to deliver exceptional customer service and support the Branch Manager in running the store. The role involves leading a team, handling keyholder duties, and driving sales with product knowledge and strong customer relationships.

The position offers a 40-hour, five-day week (Monday to Friday with Saturdays on a rota) and a salary of £32,250 per annum, plus pension and company benefits.

Qualifications

• Experience in a retail environment, ideally in a team leader or supervisory role.
• Exceptional customer service and communication skills to translate customer requirements into product recommendations.
• Highly motivated with the drive to succeed and do a great job.

Responsibilities

• Assist the Branch Manager with developing the branch and the team, deputising in their absence.
• Provide exceptional service to customers in branch to deliver Brewers' reputation for quality service.
• Have keyholder responsibilities, cashing up and supervisory tasks.
• Allocate work to the team, keeping them motivated and driven.
• Use product knowledge to provide recommendations and help customers find the best product for their needs.
• Plan and agree sales forecasts with the Branch Manager in line with targets.
• Ensure orders and enquiries are dealt with promptly.

Skills

Retail experience

Team leadership

Customer service

Sales experience

Job description

Brewers Decorator Centre in Weybridge is seeking a Senior Retail Sales Advisor to deliver exceptional customer service and support the Branch Manager in running the store. The role involves leading a team, handling keyholder duties, and driving sales with product knowledge and strong customer relationships.

The position offers a 40-hour, five-day week (Monday to Friday with Saturdays on a rota) and a salary of £32,250 per annum, plus pension and company benefits.