Lead Retail Operations Manager

Placements24; Southampton; Ibrido; GBP 41.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Provident fund

Performance-based bonuses

Staff discounts

Professional development

Leadership development programs

Exposure to strategic decision-making

Supportive work environment

Descrizione del lavoro

Placements24 seeks a Lead Retail Operations Manager for Randburg to oversee all aspects of store operations, inventory control, staff scheduling, and customer service excellence. You will lead a diverse team, monitor KPIs, and drive profitability while ensuring safety compliance.

The role requires a proven track record in retail management, effective leadership, and the ability to implement strategic operational improvements in a hybrid work environment.

Competenze

• 7+ years in retail management with 3+ years in a managerial role.
• Strong track record in store operations and profitability.
• Experience with inventory, supply chain, and loss prevention.
• Exceptional leadership and people management skills.
• Proficient in retail software and MS Office.
• Ability to develop and implement operational strategies.
• Degree or diploma in Business Administration, Retail Management, or related field (preferred).

Mansioni

• Oversee day-to-day store operations in Randburg.
• Manage inventory, stock levels, ordering, receiving and loss prevention.
• Develop staff scheduling to optimize coverage and productivity.
• Lead, train, and motivate a diverse retail team to meet sales and service targets.
• Monitor KPIs and drive strategies to improve profitability and customer satisfaction.
• Ensure health, safety and security regulations are followed.
• Collaborate with department managers on product placement and promotions.
• Manage operational budgets and control expenses.
• Drive initiatives to enhance the customer shopping experience.
• Report performance insights to senior management.

Conoscenze

Leadership

Team management

Inventory management

Analytical skills

Problem solving

Retail software

MS Office

Formazione

Business Administration / Retail Management degree

Strumenti

Retail management software

MS Office Suite

Descrizione del lavoro

About the Role

Our client, a prominent national retailer, is seeking a highly skilled and experienced Lead Retail Operations Manager to oversee operations in their flagship Randburg, Gauteng store. This pivotal role requires a strategic thinker with a robust background in retail management, supply chain logistics, and team leadership. The successful candidate will be responsible for ensuring the seamless execution of all store operations, from inventory management and staff scheduling to customer service excellence and profitability. You will play a crucial part in driving operational efficiency, implementing best practices, and fostering a culture of continuous improvement. This position offers a significant opportunity for a dedicated professional to make a tangible impact on the business's success within the bustling Randburg area. We are looking for an individual who can inspire and guide teams towards achieving ambitious performance goals.

Key Responsibilities

• Oversee day-to-day store operations, ensuring efficiency and adherence to company standards in Randburg .
• Manage inventory control, including stock levels, ordering, receiving, and loss prevention strategies.
• Develop and implement effective staff scheduling to optimize coverage and productivity.
• Lead, train, and motivate a diverse team of retail staff to achieve sales and service targets.
• Monitor key performance indicators (KPIs) and implement strategies to improve store profitability and customer satisfaction.
• Ensure compliance with all health, safety, and security regulations within the retail environment.
• Collaborate with department managers to optimize product placement and in-store promotions.
• Manage operational budgets and control expenses effectively.
• Drive initiatives to enhance the overall customer shopping experience.
• Report on operational performance to senior management, providing insights and recommendations.

Requirements

• A minimum of 7 years of progressive experience in retail management, with at least 3 years in a managerial or supervisory capacity.
• Proven track record of successfully managing store operations and driving profitability.
• Strong understanding of inventory management systems, supply chain, and loss prevention techniques.
• Exceptional leadership, team management, and interpersonal skills.
• Proficiency in retail management software and MS Office Suite.
• Excellent analytical and problem-solving abilities.
• Demonstrated ability to develop and implement operational strategies.
• A relevant degree or diploma in Business Administration, Retail Management, or a related field is preferred.
• Must be able to work flexible hours, including weekends and public holidays, to meet business demands in Randburg .
• Strong commitment to customer service excellence and operational efficiency.

Benefits

• This role comes with a highly competitive salary and a comprehensive benefits package, including medical aid and a provident fund.
• Performance-based bonuses are offered, recognizing outstanding contributions to store profitability.
• Employees enjoy generous staff discounts on a wide array of products.
• Opportunities for professional development and career advancement within a growing national retail chain are plentiful.
• Our client invests in continuous training and leadership development programs.
• The role offers exposure to strategic decision-making and the chance to shape operational direction.
• A dynamic and supportive work environment is guaranteed.
• This position is based in the accessible and vibrant retail landscape of Randburg , with a hybrid work arrangement for certain management duties.