Lead Retail Experience: Style, Connect, Grow

Moss Bros Group; Leicester; On-site; GBP 14,000 - 17,000; Part time

Job summary

Moss is seeking a Key Holder (30 Hours) in Leicester to lead on the shop floor, welcome customers, style outfits, and build genuine connections.

You will drive results through great service, support the team, and own opening/closing and store operations, maintaining visual standards. Moss values energy, curiosity, and a people-first approach.

This role offers real career progression with ongoing training and development in a dynamic retail environment.

Qualifications

• Experience in retail leadership roles or strong customer-facing experience.
• Ability to style outfits and advise customers with confidence.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead by example on the shop floor and support the team.
• Provide standout customer moments through service, styling and connection.
• Assist with opening/closing and daily store operations.
• Maintain visual standards and stock processes to inspire the team.
• Drive sales through natural service that feels effortless.

Skills

Leadership

Customer service

Communication

Styling

Teamwork

Job description

Moss is seeking a Key Holder (30 Hours) in Leicester to lead on the shop floor, welcome customers, style outfits, and build genuine connections.

You will drive results through great service, support the team, and own opening/closing and store operations, maintaining visual standards. Moss values energy, curiosity, and a people-first approach.

This role offers real career progression with ongoing training and development in a dynamic retail environment.