Keyholder & Customer-Experience Leader (Retail, 24h)

Moss; Shrewsbury; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Career progression opportunities

Training and development

Recognition for your contribution

Job summary

Moss in Shrewsbury is seeking a Key Holder (24 Hours) to lead on the shop floor, welcome customers, advise on styles, and build genuine connections. You’ll drive results through service that feels natural and not pushy.

You’ll support opening and closing, maintain visual standards, and coach the team. This is a leadership role for someone who loves fashion, energy, and helping customers feel confident in what they wear.

Responsibilities

• Creating standout customer moments - welcoming, advising, styling, and building genuine connections.
• Driving results naturally - through great service that feels effortless, not pushy.
• Supporting the team on the floor - leading by example, offering guidance and feedback throughout the day.
• Keeping the store sharp and inspiring - from visual standards to stock processes and store operations.
• Taking ownership - supporting opening, closing, and key operational responsibilities.
• Learning constantly - from product knowledge to styling to commercial awareness.

Skills

Customer service

Leadership

Communication

Visual merchandising

Job description

Moss in Shrewsbury is seeking a Key Holder (24 Hours) to lead on the shop floor, welcome customers, advise on styles, and build genuine connections. You’ll drive results through service that feels natural and not pushy.

You’ll support opening and closing, maintain visual standards, and coach the team. This is a leadership role for someone who loves fashion, energy, and helping customers feel confident in what they wear.