Lead Paediatric Diabetes Specialist Nurse

TN United Kingdom; Oxford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Compliance Manager to oversee soft FM contract compliance across various healthcare projects. This role involves ensuring high-quality service delivery, conducting audits, and producing performance reports to maintain standards in line with legislative requirements. You will collaborate with service providers and internal teams to foster effective communication and resolve any service interface issues. If you are passionate about quality assurance and improving service outcomes in a healthcare environment, this position offers a rewarding opportunity to make a significant impact.

Qualifications

• Experience in monitoring service quality and compliance in healthcare settings.
• Strong analytical skills for auditing and performance evaluation.

Responsibilities

• Monitor and ensure compliance with service quality standards.
• Produce reports on service outcomes and initiate corrective actions.

Skills

Contract Compliance Monitoring

Quality Assurance

Auditing

Performance Reporting

Stakeholder Communication

Education

Degree in Management or Related Field

Professional Certification in Quality Management

Tools

Quality Management Software

Database Management Systems

Job description

Job overview

To monitor and demonstrate soft FM contract compliance for the Trust's various PFI contracts.

To manage and oversee the Trust’s interest regarding service and quality outcomes, as detailed in the Trust's various Project Agreements for Soft FM Services, delivered by the Private Finance Initiative (PFI) Service Providers.

Be responsible for advising and keeping updated on service improvements that align with current legislation.

To promote a culture of quality and monitor the quality of soft services across all Trust sites.

Ensure all statutory requirements and standards are met and incorporated into the contracts.

To produce performance reports; develop, maintain, and implement reports on service outcomes and demonstrate contract compliance.

Ensure validation of information required to be provided by the Project Agreement.

To undertake auditing and monitoring of soft services and documents as required to validate service provider standards, performance, and contract obligations, ensuring the Trust that the contractor/service provider fulfills the technical and statutory obligations required under the contract, providing a safe and efficient healthcare environment.

To support the in-house EFM team at the Horton Hospital site with service reviews to support their in-house monitoring of soft FM services.

Develop good working relationships and support effective and constructive communication that contributes positively to collaborative care provision.

Main duties of the job

• Ensure high-quality provider services to meet the Trust's specifications and contractual commitments, complying with Department of Health guidance and Health and Safety legislation.
• Review, audit, and analyze service provider performance, systems, reports, and information, evaluating outcomes against contractual requirements.
• Initiate and monitor remedial/corrective action plans where non-compliance is identified.
• Produce monthly reports on service outcomes and failures, ensuring compliance with guidance and legislation.
• Develop and maintain quality systems and databases to monitor standards and services across all Trust sites, providing reports on findings.
• Act as an interface between service providers and trust-retained service agencies to resolve service interface problems, fostering sound working relationships and investigating conflicts.
• Establish networks with end-user representatives, including staff, patient representatives, and external bodies, providing monthly summary reports.
• Undertake benchmarking analysis of services and produce relevant reports.