Lead Outcome Delivery Manager

Manchester Digital; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join a leading team at the Home Office as a Lead Outcome Delivery Manager, where you'll drive technology delivery and stakeholder engagement to enhance public services. This role offers the chance to work on impactful projects that shape national security and improve everyday experiences for citizens. Enjoy flexible working options and opportunities for career growth in a diverse and inclusive environment.

Benefits

Meaningful Work

Career Growth

Flexible Working

Diversity and Inclusion

Qualifications

• Experience facilitating delivery of technology products across teams.
• Proven ability to manage stakeholder expectations and resolve issues.
• Strong understanding of governance processes.

Responsibilities

• Lead delivery of technology outcomes across multiple teams.
• Develop stakeholder engagement strategies and plans.
• Ensure risks are identified and mitigated.

Skills

Stakeholder engagement

Risk management

Team leadership

Supplier management

Job description

Join the Home Office Automation and Innovation Team, where you'll apply the latest technologies to solve some of society's most complex challenges. We're not just talking about AI's potential - we're actively building solutions that make a real difference to people's everyday experiences.

Imagine developing technology that helps reunite families, creates safer communities, protects vulnerable people, and ensures smoother journeys for the millions travelling to and from the UK. Our diverse portfolio spans border security, immigration processes, asylum case management, and counter-terrorism capabilities - each offering unique technical challenges where your expertise can create meaningful change.

Our team moves at start-up speed with public sector impact. We've already developed AI solutions that have positively affected millions of people's interactions with government services. Each project you deliver won't just improve a process - it will enhance how real people experience critical services when they need them most.

The Lead Outcome Delivery Manager will be responsible for establishing a new Business Partnering function within the Automation & Innovation team. You will be responsible for transforming the way we engage with business colleagues across the department to identify the next big transformation opportunities!

What You'll Do:

• Identify and understand stakeholder groups and their needs. Develop stakeholder engagement strategies and plans and lead teams in executing them.
• Lead delivery of technology outcomes across multiple teams within cost and time constraints, ensuring that realistic plans are maintained. Ensure regular, accurate communication with stakeholders and engagement with appropriate governance.
• Create the right environment for teams to work together towards common goals, empowering healthy and effective cross-department collaboration and joined-up delivery. Monitor the health of interactions between teams and resolve issues.
• Ensure that governance is efficient and able to make decisions, that teams understand, prepare for and engage with governance, and that actions required following governance decisions are completed.
• Ensure that risks are identified, and their impact and probability are understood. Ensure risks are mitigated, involving specialists where necessary.
• Work proactively with suppliers involved in Operational and DDaT delivery, monitoring their performance and collaborating to resolve issues. Help to improve supplier management processes.

Essential skills:

• Facilitating the delivery of technology products and services, across multiple teams.
• Bringing teams together to work towards common goals, identifying and rectifying issues in the links between them.
• Ensuring that governance processes run efficiently and effectively.
• Identifying, prioritising and managing risks, issues and dependencies.
• Leading teams in understanding and communicating with technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships.
• Working with suppliers, monitoring their performance, and resolving problems.

At the Home Office, your work has real-world impact, shaping the safety and security of millions. We offer:

• Meaningful Work: Contribute to critical national security and public service initiatives.
• Career Growth: Benefit from tailored development frameworks and professional communities.
• Flexible Working: Balance your professional and personal life with hybrid work options.
• Diversity and Inclusion: Join a workplace where your unique background and talents are celebrated.
• Learn more about our benefits: Benefits - Home Office Careers

Additional Information:

• This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years. Unfortunately, we cannot sponsor visas.

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