Lead Major Loss Adjuster – High-Value Property Claims

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Bonus Scheme

Company car or car allowance

SIPP

Holiday 25 days + bank holidays

Hybrid work model

Private healthcare

Life assurance

Employee assistance programme

GP / Wellbeing apps

Group Income Protection

Flexible benefits

Discounts

Job summary

Sedgwick Claims Management Services Ltd. is hiring a Major Loss Adjuster to lead complex commercial property claims from intake through resolution.

You will work with cross-functional teams to deliver exceptional service, owning cases end-to-end and maintaining high standards of quality and compliance. Key requirements include a Full UK driving licence, ACII/ACILA or equivalent preferred, and proven experience in major and complex loss claims.

Qualifications

• Must hold a Full UK driving licence.
• Experience handling high-value commercial property and complex loss claims.
• Professional qualifications such as ACII/ACILA or equivalent preferred.
• Excellent communication and active listening skills.
• Ability to work collaboratively with desk-based Adjusting Executives and specialists.
• Strong relationship-building to maintain client connections throughout claims.
• Demonstrates empathy and professionalism with sensitive situations.
• Flexible and proactive during surge periods; able to manage own caseload.
• Market awareness and related account management experience are advantageous.

Responsibilities

• Lead end-to-end management of high-value commercial property and complex loss claims.
• Investigate, negotiate, and resolve claims efficiently and cost-effectively.
• Collaborate with Adjusting Executives and specialists to meet client SLAs.
• Maintain high standards of quality, compliance, and client satisfaction.
• Manage own caseload with a proactive, independent approach.

Skills

Full UK driving licence

Major & Complex Loss

ACII/ACILA or equivalent

Excellent communication

Team collaboration

Relationship building

Empathy & customer care

Adaptability & surge readiness

Account management experience

Job description

Sedgwick Claims Management Services Ltd. is hiring a Major Loss Adjuster to lead complex commercial property claims from intake through resolution.

You will work with cross-functional teams to deliver exceptional service, owning cases end-to-end and maintaining high standards of quality and compliance. Key requirements include a Full UK driving licence, ACII/ACILA or equivalent preferred, and proven experience in major and complex loss claims.