Senior Major Loss Adjuster - High-Value Home Claims

Policy Expert Claims; Peterborough; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Car allowance

25 days annual leave

Discretionary bonus

Life insurance

Enhanced pension

Employee of the month & employee ofthe

Employee of the year awards

Refer a Friend scheme

Birthday holiday

Volunteer day

Job summary

Policy Expert Claims is seeking an experienced Domestic Major Loss Adjuster or Surveyor to handle high-value household claims (£100,000+). You will own the claim from initial assessment to final settlement, including site visits and contractor coordination, with empathy for customers facing loss.

The role requires strong technical knowledge in loss adjusting, building pathology and reinstatement, plus a formal industry qualification. A full driving licence and willingness to travel are essential.

Qualifications

• 5+ years experience in household property claims handling or loss adjusting, including complex/high-value claims.
• Formal industry qualifications required (Chartered status preferred).
• Experience with buildings, contents claims and loss adjusters; or surveyor experience with major losses.

Responsibilities

• Manage a caseload of major and complex household claims (£100,000+), from notification to settlement.
• Conduct site visits and surveys to assess damage and reinstatement needs.
• Determine liability, coverage and indemnity using policy wordings.
• Negotiate settlements with policyholders and loss professionals.
• Arrange appropriate alternative accommodation when required and maintain accurate reserves.
• Provide guidance to junior colleagues and monitor claim files for compliance.

Skills

Household claims handling

Loss adjusting

Building pathology

Reinstatement

Estimating tools

Xactware

Driving licence

Willing to travel

Education

ACILA / DIP CILA / ACII / DIP CII

AssocRICS / MRICS / MCIOB

Tools

Xactware

Job description

Policy Expert Claims is seeking an experienced Domestic Major Loss Adjuster or Surveyor to handle high-value household claims (£100,000+). You will own the claim from initial assessment to final settlement, including site visits and contractor coordination, with empathy for customers facing loss.

The role requires strong technical knowledge in loss adjusting, building pathology and reinstatement, plus a formal industry qualification. A full driving licence and willingness to travel are essential.