Lead Luxury Client Relationships

Burberry

City of Westminster

On-site

GBP 60,000 - 85,000

Full time

5 days ago

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Job summary

Burberry is seeking a proven leader to head a team of Client Relationship Advisors in London. You will coach, develop and inspire the team to deliver concierge-style luxury service and build lasting client relationships.

You will partner with stakeholders to resolve complex issues, drive client loyalty and commercial performance, and promote operational excellence across channels. The role requires leading with Burberry’s service standards, embedding a personalised, relationship-led approach and

Qualifications

Strong coaching and people leadership capabilities.
Proven track record in client relationship management.
Experience handling complex client escalations and complaints.
Commercial awareness balancing service excellence with business goals.
Excellent written and verbal communication; highly organised.

Responsibilities

Lead and coach a team of Client Relationship Advisors to deliver luxury service.
Coach advisors to understand client preferences and anticipate needs.
Act as escalation point for complex client situations and partner with internal stakeholders.
Drive client loyalty, retention and commercial performance through concierge-style service.
Manage day-to-day team operations, resource allocation and service coverage.
Identify trends and opportunities for continuous improvement.