German-Speaking Luxury Client Relations Specialist

Burberry; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Burberry in London is seeking a German-speaking Client Relations Advisor to deliver a world-class luxury service across phone, email, and live chat. You will build a portfolio of affluent clients, anticipate needs and provide tailored styling guidance while upholding Burberry's heritage and service standards.

This role requires exceptional communication, discretion and a passion for luxury fashion. You will collaborate with specialists across the business to resolve enquiries quickly and create

Qualifications

• Experience delivering elevated client services in luxury retail.
• Ability to manage multiple client cases with discretion.
• Excellent written and verbal communication across channels.
• Fluency in English and German required.

Responsibilities

• Deliver luxury service across multiple channels.
• Build and manage a portfolio of clients for retention.
• Take ownership of cases from first contact to resolution.
• Collaborate with cross-functional partners to resolve enquiries.
• Provide styling guidance and product recommendations.

Skills

German language

English language

Client service

Luxury retail

Job description

Burberry in London is seeking a German-speaking Client Relations Advisor to deliver a world-class luxury service across phone, email, and live chat. You will build a portfolio of affluent clients, anticipate needs and provide tailored styling guidance while upholding Burberry's heritage and service standards.

This role requires exceptional communication, discretion and a passion for luxury fashion. You will collaborate with specialists across the business to resolve enquiries quickly and create